Technical Account Manager Five9
We have an immediate opportunity for an Enterprise Technical Account Manager to join our team within the Customer Success Group. The successful candidate is professional, highly motivated, and resourceful and has the ability to function well in a fast paced, dynamic, collaborative organization.
Perform Technical Account Management for Enterprise Clients that have purchased Five9's Premium Support offering ensuring a high level of customer satisfaction
Manage the day-to-day operational and tactical aspects of multiple customer implementations and escalations; effectively communicate plans, progress and status both internally and to Customer organization
Implement, troubleshoot and support the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and on-site
Partner with Customers to optimize the Five9 call center software solution
Advise C-level clients on best practices in Call Center and how to implement them
Articulate the value of Five9?s Services through presentations, demonstrations and open discussion with customers
Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
Develop materials in-line with the specific sales and/or services opportunity requirements
Strong knowledge of PBX, ACD, CTI, IVR and other call center related technologies
Verifiable in-depth design, implementation, and administration experience with one of the following Call Center Solutions: Five9, In-Contact, LiveOps, Genesys, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom.
Strong project management skills
Strong client/account management skills
Excellent customer verbal and written communication skills
Strong teaming / collaboration skills
Working knowledge of PC and its operating systems, primarily Windows. Linux is a plus.
Working knowledge of TCP/IP Networking knowledge
Strong knowledge of WAN applications
Must Possess a strong practical understanding of VoIP applications and its principles
Must be an entrepreneurial, self-starter possessing excellent time management skills and be able manage multiple client implementations and sales activities simultaneously.
Willingness to travel up to 25%
||San Ramon, CA |