Technical Account Manager Five9
THIS JOB HAS EXPIRED We have an immediate opportunity for an Enterprise Technical Account Manager to join our team. The successful candidate is professional, highly motivated and has the ability to function well in a fast paced, dynamic organization. The Senior Technical Account Manager will play a key role on projects related to advising C-level clients on best practices in Call Center and how to implement them. Technical account management experience and dealing with customer satisfaction is particularly valuable, along with solution implementation and sales engineering experience in the premise-based or hosted telecommunications software industry.
The ideal candidate will have in-depth implementation, consulting and/or support experience with one of the following Call Center Solutions: Genesys, Cisco, Nuance, TuVox, Avaya, Aspect, Nortel, Interactive Intelligence, Siebel Call Center or CosmoCom.
Location: This position is based in San Ramon, CA and local candidates only will be considered.
Manage Enterprise Clients that have purchased Five9's Premium Support offering
Manage the day-to-day operational and tactical aspects of multiple customer implementations and escalations; effectively communicate plans, progress and status both internally and to Customer organization
Implement, troubleshoot and support the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and on-site
Partner with Customers to optimize the Five9 call center software solution
Articulate the value of Five9?s Services through presentations, demonstrations and open discussion with customers
Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
Develop materials in-line with the specific sales and/or services opportunity requirements
Must possess strong project management skills
Must possess strong client management skills
Must possess strong technical call center skills
Must possess excellent customer verbal and written communication skills
Must possess Call Center industry experience
Must possess a strong understanding of PC and its operating systems, primarily Windows. Linux is a plus.
Must possess TCP/IP Networking knowledge
Must Possess a strong practical understanding of VoIP applications and its principles
Must be an entrepreneurial, self-starter possessing excellent time management skills and be able manage multiple client implementations and sales activities simultaneously.
Strong knowledge of WAN applications
Strong knowledge of PBX, ACD, CTI, IVR and other call center related technology
Strong knowledge of Salesforce CRM
Ability to interpret HTML / XML related web posting
7-9 years of related experience, with a minimum of 3-5 years in a implementation/consulting services, support position and/or sales engineering
Willingness to travel.
BA/BS or equivalent experience.
Development experience a plus.
Experience with SaaS model and applications a plus
||San Ramon, CA |
THIS JOB HAS EXPIRED