Technical Account Manager Jamcracker
THIS JOB HAS EXPIRED Jamcracker's Service Delivery Network (JSDN) is a growing ecosystem that brings together On Demand providers and service providers. On Demand Providers include: ISVs, SaaS providers, Cloud services, IT Services providers and any company that has services delivered via the internet. The JSDN greatly extends market reach and quickly increases revenues for On Demand providers through a global marketplace from which Service Providers and other service-delivery channels can rapidly source, bundle, re-brand and deliver On Demand services to businesses, consumers, and downstream channel partners.
Primary post-sales technical interface between assigned clients and the Jamcracker divisions for the duration of that business relationship
Supervise complex customer engagements that typically span 3 to 12 months in duration.
Primary interface to customers across the management ranks as it relates to active projects and overall business relationship.
Leadership role in coordinating client and Jamcracker teams for resolution of issues during active projects.
Provide ongoing technical and business leadership for customers and partners with go to market, architecture, design, installation, configuration, and implementation of Jamcracker products and technologies.
Maintain deep knowledge of Jamcracker solutions and related technologies
Educate the customer on the overall Jamcracker's approach and process along with managing customer responsibilities within that approach.
Actively set and manage customer expectations regarding the solution/services provided for active projects.
Ensuring a consistent understanding of the scope and approach for the proposed solution across Jamcracker functional teams for active projects.
Oversees the creation, review, and delivery of customer-facing deliverables throughout the engagement lifecycle. Business requirements gathering, priorities assignment and solution definition (in collaboration with Product and Engineering).
Primary author of project Statements of Work including articulation of expected use cases
Responsible for managing the Statement of Work and all deliverables of the SOW with the customer.
Manage client expectations and ensure clear and consistent understanding of the Jamcracker solutions on an ongoing basis
Develop a trusted advisor relationship with key client personnel
Define Jamcracker Marketplaces, storefronts and programs for client implementations
Deliver technical/business presentations and demonstrations to clients and prospects
Document best practices in deploying Jamcracker solutions
Responsible for routine engagement account management duties and responsibilities
Responsible for customer communication and management communication on customer engagements and status in collaboration with Services Project Manager
Participate in up-sell/cross-sell of Jamcracker solutions and services with customer engagements alongside Jamcracker sales and marketing teams
Provide 'user experience' and 'functional gap' feedback to Product Management
Document and communicate new features/product requirements to product management
Ensure that client experiences (challenges, successes and concerns) are communicated to Customer Advocacy management in a timely fashion
7-15 years experience in relevant industry with relevant experience.
Degree not necessary just technical & business savvy
||4677 Old Ironsides Drive |
Santa Clara, CA 95054
THIS JOB HAS EXPIRED