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Technical Account Manager Transera Communications
Transera is seeking the expertise of an experienced Technical Account Manager to join our team, managing existing strategic accounts in the Los Angeles area. This is a remote position (home office) and will involve a significant percentage of time at the client site. The selected candidate will ultimately be responsible and fully accountable for managing multiple large accounts effectively serving as ?trusted adviser? with regards to Transera?s cloud-based contact center solution suite. In addition, the candidate will be expected to coordinate internal resources in order to deliver improved business results on behalf of the clients through new and existing services. This position requires frequent communication with internal team members regarding client status, new opportunities and resolution of problems and issues. The Technical Account Manager is a key partner with account executives in managing customer relationships.Responsibilities
Technical Account Management: Interacts with client staff to understand business needs and recommend services and enhancements that achieve client objectives; reports regularly to Management on client status
Service Activation: Coordinates internal resources to activate new services on behalf of client
Training: Trains client staff on Transera applications for contact center management and agent call handling
Customer Care: Maintain customer relationship to ensure customer loyalty
Requirements:
Solid and proven client management experience specifically gained within the contact/call center industry and telecommunications environment
Experience with business intelligence and analytics solutions a plus
Ability to understand client?s business needs and recommend solutions that meet them
Excellent people management and relationship management skills
Strong understanding of project management tools and methodologies
Ability to pre-empt and coordinate advanced planning, coordination, and people management in order to achieve the project?s deliverables
Excellent verbal and written communications skills
Ability to multi-task and prioritize external and internal customer needs along with project tasks
Strong interpersonal, analytical, and organizational skills
Travel to client site(s) expected (20-40%)
5+ years related experience preferred
B.S. or Masters in business or technical degree
About Transera
Transera Communications offers unique, cloud-based software solutions for contact centers that enable better business outcomes for both sales and service operations. Transera?s Adaptive Customer Engagement model allows contact centers to adapt how they engage with customers to optimize the experience while continuously monitoring business metrics. Contact centers that use this model reap tangible benefits: increased sales conversions and order values as well as an improved customer experience. Among Transera customers are Wirefly, AON, Office Depot, TIVO, and Guthy-Renker.
| Location: | Southern California United States |
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Transera Communications
Investors: Accel Partners, Storm VenturesAll Jobs: at Transera Communications
| Web Site: | www.transerainc.com |
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| Headquarters: | 1195 Fremont Avenue Suite 101 Sunnyvale, CA 94087 United States |
| Industry: | Software |
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