Technical Account Manager, Yammer (Designated CSM) Yammer
THIS JOB HAS EXPIRED Job Category: Services & Consulting
Location: New York, NY, US
Job ID: 817644-97948
Division: Microsoft Office Division
Social media has dramatically changed the way we share and connect with friends and family, and it will have an even more profound impact on the way companies operate. Yammer and Microsoft provide a secure, private social network for your company. Yammer empowers employees to be more productive and successful by enabling them to collaborate easily, make smarter decisions faster, and self-organize into teams to take on any business challenge. It is a way of working that naturally drives business alignment and agility, reduces cycle times, engages employees and improves relationships with customers and partners.
It is the Customer Success Manager's responsibility to drive customer adoption and success within a defined set of customers. This individual should be comfortable at both consulting with and negotiating with C level executives, backed by a strong understanding of their business objectives.
Key to this role is being able to articulate value, inspire and sell the future of Yammer. As a trusted advisor and coach, the customer success manager determines how Yammer?s product can be effectively applied to support achievement of a company's strategic business goals. He/she should possess strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise. The CSM will be responsible for driving adoption and license utilization across their customer base. He/she will also work closely with renewals management to help negotiate and drive renewals to a successful completion. He/she will build and maintain strong relationships with multiple contacts within the assigned customers including executive roles. He/she will serve as an escalation point for issues that impacts the customer?s success. He/she will be required to maintain strong working relationships with other customer facing personnel in the Sales, Services, Marketing and Product Management teams.
Develop a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their Yammer solution to be realized
Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment
Facilitate the development of a community of like Yammer customers, routinely sharing best practices and leveraging lessons learned
Identify and grow opportunities and collaborate with sales teams to ensure growth attainment
Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to Yammer roll out and adoption
Disseminate application and vertical best practices
Serve as a coach and trusted advisor to Yammer customers
4-6 years relevant work experience
Social Media savvy and passion
Experience with SaaS project implementation
Proven experience in managing large, complex project implementations
Excellent presentation, written, and oral communication skills
Candidates must be currently located in and be willing to travel around the New York region
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THIS JOB HAS EXPIRED