Technical Account Managers Acquia
Acquia is looking for Drupal experts and technical advisors to join our technical account management team to help us provide exceptional service to our growing customer base, from Fortune 500 clients to government agencies.
We need smart, focused and determined individuals who have a proven ability to listen, read between the lines, provide excellent customer management and diagnose and solve problems efficiently. You get to advise Acquia customers on how to get the most from Drupal and guide them through issues from site launches to "there's a module for that" scenarios and overall architectures for complex single- and multi-site environments.
You will join a dedicated team of technical account managers. With a primary focus on a select group of named accounts you will be responsible for providing customer management, technical assistance and Drupal leadership to customer teams.. As part of that team, you will work directly with our customers and partners to resolve issues, develop and maintain excellent customer relationships, work with Acquia?s team of top Drupalists to consult or resolve issues, and contribute to making Acquia and Drupal even more awesome. You will be an advocate for your assigned accounts within Acquia, representing the needs of these high-value customers to various departments and functions within our organization. Depending upon your location some travel may be required.
Passion for the web, open-source development, and for helping us build lasting value for customers
Proven record of providing customer relationship management with excellent customer satisfaction
Deep knowledge of Drupal
Ability to demonstrate to customers how Drupal can be valuable to their organizations across the enterprise
A compulsion for creating order out of chaos, and a penchant for turning over all the rocks and resolving issues thoroughly
Understanding of LAMP or IIS/SQL, network protocol layers, security layers and domain models
Aptitude for building, configuring, and troubleshooting a variety of Drupal site recipes (complex sites, multimedia, social networking, brochure sites, etc.)
Excellent interpersonal and communication skills
Experience delivering solutions to large enterprises (Fortune 500, multiple government agencies etc.) is a plus
Bachelor's or Master's degree preferred
||Portland, OR |
We are a new software company that will provide value-added software products and services for the Drupal social publishing system
Shipping Product Investors: North Bridge Venture Partners
, O'Reilly Alphatech Ventures
, Sigma Partners All Jobs: at Acquia
|Headquarters:||150 Presidential Way|
Woburn, MA 01801
|Company Profile:||With over two million downloads since inception, Drupal is used by web developers worldwide to build compelling websites. Diverse organizations use Drupal as their core social publishing system, including media companies, non-profit organizations, publishers, and many others.
Acquia plans to accelerate and extend market adoption of Drupal by advancing the core technology and offering value-added software products and network services that dramatically speed deployment and reduce risk.
Our founders are Dries Buytaert, the original creator and project lead of the Drupal open source web content management system, and Jay Batson, previously founder and CEO of Pingtel.|
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