Technical Analyst - French Speaking AvePoint

The Company:

AvePoint is a global technology company and proven software leader. Since 2001, AvePoint has become the world's largest provider of enterprise-class governance, compliance, and management solutions for social enterprise collaboration platforms, helping more than 10,000 customers. AvePoint, Inc. is headquartered in Jersey City, NJ, with wholly owned operational centers in the USA, Canada, Australia, South Africa, United Kingdom, France, Germany, Netherlands, Switzerland, Japan, Singapore, and China. AvePoint is a Depth Managed Microsoft Gold Certified Application Development Partner and Gold Certified Collaboration and Content Partner, as well as a US Government GSA provider via strategic partnerships.

The Job:

This is a high exposure support position in which Analysts' assist our presales and existing enterprise customers to resolve technical issues. Technical Analysts will communicate to AvePoint's worldwide customer base via online webcasts and conference calls. The ideal candidate should have a solid technical background and excellent written/verbal communication skills, willingness to learn and able to work in a fast-paced, high energy environment.
Responsibilities include, but are not limited to:

• Initial point of contact with our customers via phone and email
• Analyze complex issues by reviewing product specific logs and determine root cause
• Interdepartmental collaboration
• Opportunity to continue learning in a controlled environment
• Actively create public facing Knowledge Base articles based on found issues

Qualifications:

• BA/BS Degree in an IT related degree (Computer Science majors are preferred but not required)
• 1 to 5 years of experiences
• Excellent communications and customer service skills
• Ability to work individually and within a highly collaborative team environment

Knowledge in the following area is a plus:

• Microsoft SharePoint 2007, 2010, 2013
• Microsoft SQL Server 2008, 2012
• Windows Server 2008, 2012
• Network concepts (TCPIP, Client â€" Server environments)
• Active Directory, domain networks, DNS, IIS
• Cloud Services such as Office 365