Technical Analyst - Professional Services Silverlink Communications
Silverlink Communications, located in Burlington, MA, is looking for Technical Analyststo build
and test communication programs in our proprietary software, perform data transformations,
perform QA duties, collect client requirements, develop and build reports, and complement
other professional services duties.
Silverlink Communications is a fast-growing provider of integrated communications solutions
that significantly increase revenue, reduce costs, improve clinical outcomes and increase
client/member satisfaction for healthcare enterprises. The company?s unique technology and
services enable clients to design, deploy and manage communications programs through
different media to large populations. Silverlink?s clients include nine out of ten of the largest
health plans in the US, pharmacy benefit managers (PBMs), and other healthcare clients.
As key members of the Professional Services team, Technical Analysts are
responsible for implementing communication programs, collaborating with Service,
Creative and Technical staff and improving programs overtime. Analysts help
ensure that client relationship and technical issues are addressed professionally,
timely and effectively.
Communication Program Implementation
o Provide implementation services for clients.
o Become power users of Silverlink?s software tools
o Create communication programs
o Transform client data
o Generate client reports
o Provide project management and program updates.
o Work with team to service clients
o Design communications programs
o Analyze customer results and make recommendations on how to improve
o Manage customer data processes
o Support efforts to create communication copy for patients/members
o BA or BS in Business, Math or Technical fields
o 1- 5 years work experience, preferably in a client service setting
o Comfort level with business systems or technology
o Excel, Visio, Word and Powerpoint
o Detail orientedo Strong teamskills
o Ability to handle multiple projects and escalate as appropriate
||One Burlington Business Center |
67 South Bedford Road; Suite 300E
Burlington, MA 01803