Technical Analyst Wallstreet FX Client Services Wall Street Systems

Tracking Code
20110073
Job Description

Wall Street Systems Technical Analysts are an integral part of the Client Services team. Their main role is to provide application support, receiving and analysing technical issues from clients for the Wallstreet Systems FX product; finding and applying solutions to client issues in the Wallstreet Systems FX product; preparing customer reports and internal reports from our management and control systems; working shifts over days, evenings, nights and weekends will be required. Providing on-call remote weekend support across Saturday and Sunday is also a requirement.

Key Responsibilities

As part of the Client Services team, the Technical Analyst will be responsible for:

- Providing application support to the global Wall Street Systems FX/Back Office client base
- Receiving and analysing technical issues from clients for the Wall Street Systems FX/Back Office product.
- Finding and applying solutions to the client issues in the Wall Street Systems FX/Back Office product
- Recognising and escalating critical issues according to policy.
- Preparing customer and internal reports from our management and control systems
- Working shifts over days, evenings, nights and weekends will be required as the team operates on a 24 x 7 basis
- Providing on-call remote weekend support across both Saturday and Sunday
- Providing in-office cover during US Public Holidays

Required Skills

- Technically oriented, and literate in at least one of the following operating systems: HP/UX, Sun/Solaris or RedHat/Linux. Competency at command-line level is essential.
- Proven application / client support experience, preferably within the financial technology sector.
- Some database knowledge SQL or Oracle Administration would be an advantage but is not essential;
- Solid communication skills in written and spoken English;
- Confident and able to operate independently within defined guidelines;
- First Degree level education, preferably in an IT related subject.

Location:	30 Broad Street 24th Floor New York, NY 10004 United States