Technical Analyst Wallstreet FX Wall Street Systems

Tracking Code
20110027
Job Description

Wall Street Systems (Wallstreet) is the market leader in treasury, central banking and FX trade processing solutions. Its functionally rich and scalable solutions are used by the worlds largest corporations and financial institutions to improve workflow, manage risks and increase overall productivity throughout the enterprise. Wallstreets award winning solutions are used by tens of thousands of users to process millions of transactions aggregating to trillions of dollars, every day.

With a 25 year heritage, Wallstreet has an outstanding reputation for quality and responsive service, and prides itself on helping its clients achieve long lasting benefits and results. Its 700 employees service over 650 clients, operating out of 14 offices worldwide. The company is a privately held corporation, and is majority owned by Warburg Pincus, a global private equity investor.

Wall Street Systems Technical Analysts are an integral part of the Client Services team. Their main role is to provide application support, receiving and analysing technical issues from clients for the Wall Street Systems FX/Back Office product; finding and applying solutions to client issues in the Wall Street Systems FX/Back Office product; preparing customer reports and internal reports from our management and control systems; working shifts over days, evenings, nights and weekends will be required. Providing on-call remote weekend support across Saturday and Sunday is also a requirement.

As part of the Client Services team, the Technical Analyst will be responsible for:

Providing application support to the global Wall Street Systems FX/Back Office client base
Receiving and analysing technical issues from clients for the Wall Street Systems FX/Back Office product.
Finding and applying solutions to the client issues in the Wall Street Systems FX/Back Office product
Recognising and escalating critical issues according to policy.
Preparing customer and internal reports from our management and control systems
Working shifts over days, evenings, nights and weekends will be required as the team operates on a 24 x 7 basis
Providing on-call remote weekend support across both Saturday and Sunday
Providing in-office cover during Bank Holiday periods

Required Skills

Technically oriented, and literate in at least one of the following operating systems: HP/UX, Sun/Solaris or RedHat/Linux. Competency at command-line level is essential
Proven application / client support experience, preferably within the financial technology sector
Some database knowledge SQL or Oracle Administration would be an advantage but is not essential
Solid communication skills in written and spoken English
Confident and able to operate independently within defined guidelines
Degree level education, preferably in an IT related subject.
Position Type
Full-Time/Regular.

Location:	30 Broad Street 24th Floor New York, NY 10004 United States