Technical Business Analysts DataCert
Datacert is a technology innovator and the premier global provider of enterprise legal management software solutions and services. We offer a suite of next generation applications, such as legal matter and spend management, built on our cutting-edge technology platform called Passport. This evolution allows our customers to consolidate legal systems on a common platform, whether it is applications from Datacert, other vendors, or applications they build on Passport themselves. Passport empowers them to collaborate more effectively, manage legal systems more efficiently, support changing business needs and their global workforces, and make more strategic business decisions. Our expansive client roster includes Fortune 500 and Fortune Global 500 corporations, and some of the world?s largest law firms. Headquartered in Houston, with offices throughout North America, EMEA, and APAC, Datacert has received numerous legal and technology industry accolades including being honored on the Inc. 5000 and Software 500 lists and being recognized by top legal industry analyst, Hyperion, as ?Market Innovator.?
This Technical Business Analyst is responsible for the management of the Training Services Group virtual machine environments including application and installation, application and module upgrades/patches/fixes, database refreshes, and overall day to day management and maintenance. This role is also responsible for understanding the data requirements for learning solutions designed and/or supported by the Training Services Group to support both standard and custom training delivery scenarios. This includes the full scope of data planning, data confirmation and data entry for Application, Administration and/or Custom Training delivery to internal staff, client end users, trainers and technical staff as well as partners.
DUTIES AND RESPONSIBILITIES
Maintain Training Services Passport environments. This requires current knowledge of Passport releases to create upgrade paths for the Training Services environments or installation plans for new modules. This role is responsible for collaborating with other departments for issue tracking and resolution, creating database backups and product packages, maintaining backups, and managing restore
Maintain concurrent level of knowledge regarding planned patches designed to address product bugs and defects. Work directly with other departments to understand features and functionality impacted and ensure training resources are updated and data reflects planned releases
Managing training environments to support the delivery of Standard Training Packages, documentation construction and system demonstrations. This includes refreshing environments from database copies and ensuring environments are up to date with the most recent product releases
Architect data plans for clients who have purchased customized training based on their configured solutions to support courses designed by the Instructional Designer
Maintain the Training Services Operational Passport environment
Propose, design, and implement product upgrades and installations for Training Services environments
Manage data to support innovative learning solutions
Ensure the final data deliverables are the highest quality
Develop and maintain relationships with all departments to ensure educational relevance and training endeavors succeed
REQUIREMENTS AND QUALIFICATIONS
Education, Licenses, and Certifications:
Bachelor?s degree in Computer Science, MIS, Engineering or a related field.
Minimum 3 years of development experience, minimum 1 year of JAVA or .NET experience
Minimum 1 year of client facing support or consulting role
Minimum 3 years of experience with at least one type of relational database (SQL Server, Oracle or Sybase)
Minimum 1 year experience with Apache Tomcat and IIS
Mixed front-end and back-end skills
SQL Server or Oracle development experience
Experience with Groovy, JRuby, Drools/Drools Flow, JBPM/JBOSS or JQuery is a plus
Experience managing enterprise software a plus
Experience with legal software such as matter and spend management a plus
Demonstrated research and analysis skills
Strong level of professionalism, executive presence and credibility
Critical Knowledge, Skills, and Abilities Requirements:
Excellent analytical and problem-solving skills
Ability to work in a fast-paced team environment
Proficiency in all Microsoft Office applications. Expert with Microsoft Excel
Demonstrated time management skills and the ability to manage multiple projects, multiple sets of deliverables as well as the ability to accurately estimate level of effort and delivery dates
ADDITIONAL REQUIREMENTS OR INFORMATION
Ability to travel up to 25%
-Nothing in this job description restricts management?s rights to assign or re-assign duties and responsibilities to this job at any time.
Datacert is an Equal Opportunity and Affirmative Action employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.
||3040 Post Oak Boulevard |
Houston, TX 77056