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Technical Consultant Clarabridge
DescriptionClarabridge's sentiment and text analytics software enables companies to achieve a universal view of their customer feedback by transforming text-based customer feedback into valuable insight. When analysis includes as many listening posts as possible, companies gain a more universal view of the customer with qualitative analytics that can be utilized across the spectrum of departments in your organization.
With years of development invested in the Clarabridge sentiment and text analytics technology, we're the only company today with the qualifications to support enterprise-scale customer feedback initiatives. Clarabridge was founded with the simple premise of enabling companies to drive business value by looking at the customer holistically; pinpointing key experiences and issues; and helping everyone in your organization to take actions that make a difference.
We are seeking a hands-on Technical Consultant interested in joining a rapidly growing organization applying cutting edge software solutions across multiple clients and multiple industries. The Technical Consultant will have the unique opportunity to create sound relationships with our customers as he/she successfully implements and delivers the Clarabridge solution at each customer location. He/she will have the responsibility of requirements identification, configuration, creative implementation, and ultimate satisfaction of the customer with the Clarabridge solution.
Primary Responsibilities
Work closely with the customer to successfully identify, document, and deliver the customer requirements
Conduct Business Intelligence report requirements, design, development and delivery
Manage scope, schedule, and create priorities and risks associated with the projects assigned
Responsible for the successful deployment and strategic use of Clarabridge technology
Install, configure, optimize, and customize Clarabridge on customer sites and in the cloud
Take multiple disparate forms of data and map them prior to loading them into the Clarabridge system
Automate the data loading and processing procedures by using Clarabridge tools and techniques
Find creative ways to accomplish customer/prospect requirements and deliver value without relying on existing product features, including implementing temporary extensions to the core product where necessary
Craft effective client presentations and/or training materials that are adapted to each client?s needs. These deliverables should clearly articulate the Clarabridge product value proposition being provided
Establish strong relationships with clients at all levels by tactfully creating meeting opportunities, demonstrating superior listening skills and by building credibility/trust by delivering what has been promised within timeframes established
Build solid partnerships across multiple internal functions including; Engineering, Sales, Marketing, and Service Teams
Develop expertise with the Clarabridge features, functions, installation, configuration, and technical architecture
Assist in the creation and maintenance of a set of delivery team ?best practice? materials and ?tool-kits?
Travel to various client locations around the world as needed to ensure proper implementation and delivery of the Clarabridge solution
Requirements
BS or MS degree from top school with computer science or related focus
1 ? 4+ years of experience in implementation and delivery of software solutions at customer locations
2+ years experience with SQL Scripting
Proven ability to meet aggressive deadline
Strong understanding and experience of database structure, specifically within Oracle RDBMS
Excellent problem solving, decision-making, and analytical skills
Strong written, oral and interpersonal communication skills; utilizing these skills both internally and externally with a strong customer focus is a must
Experience and reliability with the proper communication with internal and external stakeholders as it relates to status
Significant experience identifying and documenting software requirements from various customer stakeholders (functional users and technical users) and finding creative ways to deliver them
Willingness to travel 25-30%
Understanding and/or experience with Business Intelligence tools such as Cognos, Business Objects, or MicroStrategy is a plus
Ability to modify and implement ETL scripts is a plus
Data warehousing experience is a plus
Knowledge of Text Mining is a plus
| Location: | 11400 Commerce Park Drive Suite 500 Reston, VA 20191 United States |
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Clarabridge
Connect with the voices that matter most to your businesswith customer experience intelligence from Clarabridge.Investors: Boulder Ventures, Grotech Ventures, Intersouth Partners
All Jobs: at Clarabridge
| Web Site: | www.clarabridge.com |
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| Headquarters: | 11400 Commerce Park Drive Suite 500 Reston, VA 20191 United States |
| 2005 | |
| Industry: | Software |
| Leading in Customer Experience Management To give your business the lead in Customer Experience Management (CEM), partner with the leaderClarabridge. With years of development invested in the Clarabridge solution, we're simply the most qualified company to reveal strategic insights hidden in customer feedback across a range of sources. Unlike other companies that only serve academic or government markets, the Clarabridge focus has always been business, your business, and how we can help you reach your commercial objectives. To give you the customer insight you need, we've worked harder, thought deeper, and developed smarter software than any other vendor in the marketplace. Vision At Clarabridge, our goal is to help you fully access your customer experience intelligenceand leverage that information to your advantage. By bridging the gap between your customers experience and your brands promise, we provide a unique portal into the human dimension of your business. With this insight, you gain the strategic edge in serving your customers, controlling costs and risk, competing resourcefully, and building profitability. Experience When you work with Clarabridge, you work with the management team that had guided the companys growth and innovation from the start. Each has had decades of experience, bolstered by successful entrepreneurial ventures and strengthened by prior top-level management experience. Our executives, who include a nationally recognized entrepreneur and a multiple patent holder, are all published authors and frequent speakers at industry conferences. Strength With a commitment to excellence, partnership model with clients, and fast-paced development processes, Clarabridge is strong from the ground up. Whats more, our financial backing, board advisors, reputation, and partnerships are sound, ensuring our software will evolve to meet your emerging demands. |
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