Technical Consultant - Support Industrial Defender
We are seeking a highly motivated Technical Consultant (Support) to join Industrial Defender's Product Support team. In this customer-facing role, you will provide technical expertise in the support of our state-of-art cyber security and compliance product suite for our global and high profile customer base. Focusing on real-time mission critical industries in the area of securing SCADA, DCS, EMS and other process control systems, you will be on the leading edge of a securing and protecting vital critical infrastructures in Electric, Oil & Gas, Chemical, Water and Transportation industries from cyber-attack.
Working closely with customers in a post deployment role, the technical consultant should be able to quickly understand and triage customer issues, work alone or with service deployment engineer and product management to recreate issues, follow the issue through the entire product support lifecycle and provide subject matter expertise when called upon
Configure, install, deploy and tune customized customer firewalls, SEMs, and intrusion detection sensors, both network and host-based
Conduct technical training on Industrial Defender product suite
BS degree in Computer, Information Systems or Engineering related field preferred.
Strong interpersonal, customer service and decision-making skills, with ability to manage multiple projects and priorities in a fast-paced environment.
Strong working knowledge of security monitoring, VPNs, IDS, IPS, firewall technologies, Microsoft and -NIX operating systems. Good knowledge of Perl, database, SQL, Java, HTML and XML.
Experience in control systems such as SCADA and DCS is a plus.
Self-directed and motivated, with ability to work independently, as well as collaboratively in a team environment.
Excellent oral and written communications with solid organizational, time management and project management skills.
Industrial Defender offers:
Three weeks of vacation to start plus 11 holidays
Generous Health, Dental, Life & Disability Insurance
Flexible Spending Plan
Health Club membership subsidy
Friendly, informal work environment
Offices in Foxboro, Hartford, Calgary, New Orleans and London
||Foxborough, MA |