Technical Customer Advocate Twilio Inc.
THIS JOB HAS EXPIRED About the Job:
You will be the first person that Twilio customers and potential customers communicate with; we?ll count on you to interact with them in a friendly and professional way.
You will answer customers? basic questions quickly. If they require in-depth technical support, you will collect information that our engineers need. If they have the potential to be Twilio?s next big customer, you will have the judgement to fast-track them to sales.
You?ll need to hit the ground running. You will help customers understand Twilio capabilities and pricing, and as you gain more experience, you?ll answer questions of increasing technical depth.
You?ll be part of a lean, savvy support team. Your working style will have a big impact the growth of our team.
You will help us understand customer trends, documenting and reporting what you observe to the management team to make our support process better.
Your primary work schedule may include different shifts, such as early or swing shifts or weekend days.
You're ready to roll up your sleeves to get stuff done, doign whatever it takes to retain and delight a customer. You're excited about what they're building with Twilio.
You are a tech-savvy "people" person who learns fast and thinks on your feet. You love working with real customers: listening to them and solving problems. Your mission in life is to help a customer get to their happy place.
You get technology. Our customers are developers who often speak in jargon, and you can grok what they're saying.
You can read between the lines of a customer request, understanding the question behind the question. You can anticipate the customers next question before they even ask it, and provide a proactive answer.
You are a proactive and thoughtful commnicator, both over the phone and email.
You can work independently, and are not afraid to work without a safety net.
You have excellent judgement and can prioritize customer issues based on their urgency and severity.
You've admited the Nordstrom, Apple, Zapps, etc. service ethos.
You can work onsite in our office in San Francisco, CA
You hold a bachelors degree from a 4 year college and at least 3-5 years of experience delivering excellient and well-informed customer support.
Competitive benefits, including medical, dental, vision, life insurance
An Amazon Kindle, $30/month to spend on books and a Twilio track jacket after demoing your first Twilio app in front of the company!
Pre-tax commuter benefits
Catered lunches and a weekly team dinner featuring invited technology and entrepreneurial speakers
Excellent gear (?We ? Apple computers and big monitors ? two if you need ?em?);
A strong belief in life/work balance
||548 Market St #14510 |
San Francisco, CA 94104
THIS JOB HAS EXPIRED