Technical Delivery Manager Peak 10
THIS JOB HAS EXPIRED
The Technical Delivery Manager is responsible for delivery of high quality service during implementation and continuing through the operative phase for clients. The role is accountable for stewardship of large, cross functional teams in a matrix organization. The manager owns solution delivery and is ultimately responsible for project leadership, management, quality and timely delivery.
The manager must work effectively with and lead technical personnel by clearly translating business priorities and objectives. The manager will may need to manage external vendor delivery teams under contract through a statement of work and hold them accountable for milestone delivery.
?Provides overall project leadership and directs project teams in the delivery of high-quality products within the committed timeframes.
?Ensures projects are delivered on-time, within budget and to satisfaction of client.
?Ensure complete understanding of project scope by technical teams and client.
?Coordinates with the technical teams, vendor(s), and client delivery team to ensure the timely delivery of project milestones
?Provide direction and leadership
?Prepare project delivery plans, lead project kickoff meeting, and prepare status reports through implementation phase(s).
?Manage entire execution of the project life cycle
?Manage the relationship between client and Peak 10 for services under contract.
?Provide expertise for IT infrastructure and related services throughout the lifecycle of the engagement.
?Monitor service delivery compliance to budget, quality standards, and customer satisfaction as outlined in the statement of work.
?Establish key business and professional relationships with appropriate delivery organization to facilitate effective business relationships.
?Establish clear communication channels with the customer from a strategic and operational perspective.
?Participate or lead regular service performance reviews including monthly project status reviews, service level requirement reviews, continuous improvement, change control and other operational meetings
?Coordinate all levels of customer satisfaction and take accountability for all customer issues to ensure satisfactory resolution.
?Manage escalation issues with the customer.
?Manage the internal relationships required to deliver service obligations and ensure customer satisfaction.
?Project management experience managing midsize managed services implementation projects
?Excellent written and verbal communication skills
?Technical expertise in infrastructure as a service. Broad based experience in multiple technology environments including Windows, Linux, Unix, VMWare, Networking, and Network Security administration.
?Change, Incident and Problem management expertise
?Proven ability to foster collaborative efforts, to build and lead partnerships with both clients and internal teams
?Strong administrative, interpersonal, and leadership skills
?AA/BS in Information Systems or related field
?ITIL v3 Certification
||Louisville, KY |
THIS JOB HAS EXPIRED