Technical Engagement Manager Proofpoint
Proofpoint is seeking a proactive, experienced individual to join the Professional Services team. This highly visible position requires someone who is organized and maintains a strong sense of ownership of assigned customer projects. The Technical Engagement Manager will not only build and track project work breakdowns and action items, but also be engaged as an active participant in project work including technical implementation tasks and development of specifications and documentation. Note that this is an individual contributor role with no direct reports. The ideal candidate has a background in both project management and Professional Services consulting and implementation of enterprise networking or security products.
Engage with new and existing enterprise customers in a project management capacity, working with the project team and technical staff at both Proofpoint and customer to drive projects to completion.
Work with subject matter experts and leverage your own technical knowledge and product experience to build project schedules, work breakdowns, dependencies and task lists. Track and manage project tasks, budget and resources throughout the project lifecycle.
Coordinate and facilitate regularly scheduled planning and review meetings.
Ensure plans are aligned with resources, company objectives, and technical standards.
Ensure plan objectives and milestones are clearly defined and attainable.
Provide detailed weekly status reports.
Manage multiple projects simultaneously.
Work collaboratively with other departments, including sales, support, engineering, and product management, to ensure successful completion of customer engagements.
Serve as the customer advocate to Proofpoint departments during the engagement process.
Manage customer escalations as necessary and assigned, driving issues to resolution.
Provide mentoring and leadership to the Professional Services team as well as the larger sales and support organizations.
Collaborate with Professional Services managers and other departments in building Professional Services engagement management best practices.
4-year college degree in a technical degree or equivalent
5 years overall industry experience in a customer-facing Professional Services role
2 - 3 years industry experience in a Project or Program Management role
Industry-recognized Project Management certification, such as PMP or CAPM
Strong project and program management skills and high attention to detail
Solid understanding of project management methodologies
Excellent presentation and communication skills
Strong technical background in enterprise applications, software, and services
Working knowledge of Internet protocols (HTTP, SMTP, etc.), networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)
Ability to understand complex technical discussions and translate them into defined tasks
Attention to detail, but with an ability to understand the big picture view and understand when projects have conflicting objectives
Approachable demeanor, the ability to build trust with team members
Strong leadership skills and proven ability to complete enterprise-level projects on time, in scope, and within budget
Able to impact at all levels of the organization
Ability to think strategically and deliver tactically
Resourceful and innovative at tackling complex challenges in a timely matter.
Exceptional ability to build relationships and enhance cooperative working relationships
Adept at conflict resolution and negotiation; this job entails working with a variety of people and personalities.
Ability to travel 25% of the time.
Proofpoint, Inc. helps the largest and most successful companies in the world protect and govern their most sensitive data. Founded in 2002 by the former CTO of Netscape and headquartered in Sunnyvale, CA, Proofpoint was funded by top Silicon Valley investors, including Benchmark Capital and Mohr Davidow Ventures before going public in 2012.
Please note that Proofpoint does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, Proofpoint will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Proofpoint explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
||892 Ross Drive |
Sunnyvale, CA 94089