Technical Operations Manager NopSec
Are you passionate building great processes and systems? Do you have hands-on technical expertise and experience with cloud-based infrastructure? Are you looking for a role with a fast-growing startup that will take you to the next level in your career?
As Technical Operations Manager, you will be responsible for application deployment in IaaS public cloud environments, specifically to support high-availability, security, and fast response times. You will play a leading role in meeting service level agreements and will impact overall satisfaction with NopSec's largest customers. Your technical abilities will be critical in helping with product implementation, troubleshooting, and answering technical questions. This is a role that will evolve as our team and solution offerings grow.
Cloud Infrastructure ? Identify and implement improvements to the processes around managing our cloud environment and tenant relationships. Collaborate with the CTO and head of engineering to implement a scalable cloud infrastructure. Manage the cloud infrastructure including customer?s cloud instances in terms of set-up, maintenance and automation.
Policies and Procedures ? Provide oversight and reporting of Service Level Agreements and other key performance indicators for critical systems. Establish and implement best practices for policies and procedures to achieve objectives.
Technical Excellence ? Maintain functional and technical knowledge of NopSec?s products. Own our server image configurations, collaborating with core Development Engineers to optimize for task performance, reliability, failover and scale. Troubleshoot issues as required.
Collaboration ? Work closely with internal teams including marketing, sales and engineering, to incorporate customer feedback and use cases into features of the product. Act as the customer advocate by providing constructive product feedback based on hands-on experience.
Strong technical background and demonstrated expertise in IT operations. Previous experience in IT security preferred.
Proven track record of project management skills with an ability to manage competing and changing requirements.
Familiarity with public cloud infrastructure management, virtualization technologies, and MVC web application frameworks.
Passion for technology paired with strong communication and interpersonal skills.
Advanced skills in Linux, open source security tools.
Familiarity with scripting languages including python and ruby as well as with C/ C++.
B.S./B.A./M.S. degree or equivalent technical training or industry experience preferred.
||New York City, NY |