Technical Operations Manager BlackArrow
THIS JOB HAS EXPIRED BlackArrow seeks a talented and enthusiastic Technical Operations Manager to help us shape a rapidly growing advanced advertising service for New TV. The Technical Operations Manager serves a critical role in ensuring that BlackArrow customers, including major programmers like NBC Universal and nationwide service providers (e.g., Comcast, Time Warner Cable and Rogers Cable) get the greatest value from BlackArrow?s hosted service offerings. Moreover, this position represents an exciting opportunity for someone with strong leadership skills to build a global team. The ?Tech Ops? organization engages with BlackArrow Sales, Product Management, Technology and Client Services teams with the vital objective to continually refine and enhance BlackArrow products and services.
Develop and maintain an in-depth knowledge regarding the capabilities of BlackArrow products and services.
Guide BlackArrow customers through advertising campaign planning, setup and O/A.
Work closely with technical team members on custom product configuration and integration.
Engage with BlackArrow partner teams to ensure and maintain smooth integrations, including verification that campaign launches are successful.
Provide BlackArrow customers with ongoing configuration support and troubleshoot technical issues throughout the campaign lifecycle, from simple campaign entry errors to lower level system diagnostics.
Manage multiple customer projects simultaneously, appropriately prioritize required work effort.
Act as point of contact for implementation details between BlackArrow customers, Sales, Client Services and Operations teams.
Collaborate with BlackArrow Sales and Client Services to maximize product and services usage while providing subject matter expertise regarding best practices and system capabilities.
Iteratively work with BlackArrow senior management, Sales and Marketing to refine the product and services vision, based on customer feedback and business needs.
Constantly look for ways to improve existing process and procedures with the goal of meeting SLA and maintaining customer satisfaction
5+ years technical support or professional services experience, inclusive of at least one of the following:
Experience with display ad servers and third-party creative tags (DFA, DFP, Atlas, etc.).
Experience using video ad serving platforms (Freewheel, Auditude, YuMe, Adap.tv, etc.)
Use of online ad-serving platforms and formats (DoubleClickX2JDart, Atlas, GAS, rich media, video, etc.).
Proficiency with trouble ticketing procedures and software tools.
Demonstrated ability to maintain high service quality in keeping with service level agreements (SLAs).
Experience in working within a cross-functional team to triage and resolve customer issues.
3+ years technical support or professional services management experience, with strong customer communications skills.
Comprehensive understanding the online media marketplace
Fluency with HTML and Microsoft Excel
Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels.
Technical aptitude, organizational ability, detail-focus, strong initiative and capacity to work independently.
||San Jose, CA |
THIS JOB HAS EXPIRED