Technical Product Manager LiveOps
LiveOps is seeking a Technical Product Manager for its telephony platform. The person in this role will have the responsibility for defining the roadmap and capabilities necessary to be the industry leader in the SaaS contact center space.
Responsible for market analysis and requirements for directing the product strategy and roadmaps
Responsible for working closely with product and sales teams to build telephony roadmap based on market needs and customer demands.
Work very closely with engineering to define product requirements, scope, and manage projects using a Scrum methodology
Manage and prioritize the backlog of telephony features and capabilities
Influences senior levels
Lead product launches. Work with other Product Management and sales teams to coordinate launches.
Lead strategy and product offerings for Liveops? product lines including new products definitions and business cases
Evangelize the telephony platform roadmap.
Work independently or lead others on projects
5+ years experience in product management, preferably in the Contact Center or Telecom space.
Skills and experience working with Scrum or other Agile development methodology strongly desired.
BA/BS degree in computer science or engineering
An understanding of telephony service providers is a plus
Knowledge of utilizing Web services and/or SIP is a plus
Strong customer orientation with the ability to listen, organize and champion key initiatives and projects for product development
Strong written and oral communication skills, with ability to articulate complex technology simply
Excellent leadership, negotiation & persuasion skills
Some project management skills or experience desired
Flexible, self motivated, team player
Some exposure to being a Product Manager in a SaaS environment would be useful
LiveOps is the global leader in cloud contact center and customer service solutions. More than 200 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps? technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com.
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