Technical Project Manager Outcome Software, Inc.
Lead and manage delivery of client technical specifications to project team with minimal guidance which includes gathering requirements and creating specifications; ensuring and managing quality deliverables on time and within budget, to customer satisfaction.
Create, track and report on technical project timelines throughout the system development life cycle
Facilitate and lead requirements gathering discussions with multiple clientsTranslate client requirements and create techno-functional specifications for new study start-ups and existing Electronic Date Capture software systems
Manage multiple client projects simultaneously and maintain strong customer relationships.
Serve as the escalation point for unresolved issues and work with client managers, vendors and internal members for resolutions
Respond to EDC-related questions from internal and external team members
Facilitates and manages internal communications regarding system deliverable timelines
Create change order documentation when updates to systems are required by client to define scope and work with internal project resources in all departments to obtain required estimates and approvals
Manage project timelines and quality; determine resource needs; identify out-of-scope work
Partner with other Project Managers to develop and implement process improvements
Develop documentation templates and best practices to enhance efficiency and effectiveness of technical requirements gathering process
Train and mentor junior staff and may coordinate the work of more junior level staff
Manage customer expectations for scope and timing of EDC system functionality
Develop and manage long term customer relationships.
Monitor quality and efficiency across the CTS group to identify trends and opportunities for improvements. Ensure sharing of learning across projects.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Previous experience with the management of technical projects
Previous experience in a System Development Life Cycle (SDLC) environment
Previous experience and proven competence as a writer of high-quality technical documentation
Superior written and verbal communication skills with an ability to write clearly and concisely with a strong attention to technical details
Demonstrated experience of developing a wide range of documents which supports the full software engineering life cycle with an understanding of web technologies and the ability to grasp technical concepts.
Excellent organizational and problem-solving skills
Previous experience with clinical data management systems (CDMS) preferred
Excellent project management skills
Ability to work with minimal supervision, using available resources, e.g., functional managers, senior staff
Ability to establish and maintain effective working relationships with coworkers, managers and clients
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Bachelor's degree in computer science, technical writing, or mathematical sciences, or related field and a minimum of 8 years relevant experience; or equivalent combination of education, training and experience
Primary Location: USA-Massachusetts-Cambridge
Organization: USA02 - US Clinical Development Svcs
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