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TECHNICAL PROJECT MANAGER Calabrio
THIS JOB HAS EXPIRED
POSITION SUMMARY The Technical Project Manager leads, coordinates and monitors PDI Help Desk
activities/projects from initiation through delivery. A Technical Project Manager will be
able to work independently, providing updates to their supervisor/manager on a timely
basis. These activities/projects will include, but are not limited to, Calabrio software
deployments, training, field certifications integrating technologies with Calabrio
software, resource allocation, customer escalations and any other activity/project in
the Training or PDI Help Desk departments.
CORE EXPECTATIONS
? Manage day-to-day project development from beginning to the end
? Define project scope, goals and deliverables that support business goals in
collaboration with senior management
? Delegate tasks and responsibilities to appropriate personnel.
? Provide deployment/training activity specifications to be included in Statements of
Work
? Develop and review PDI Help Desk best practice processes in support of partner
enablement
? Serve as a liaison between Calabrio technical resources and Calabrio
partners/customers
? Serve as a liaison between Calabrio PDI Help Desk and Cisco PDI Help Desk
? Travel 0-10%
? Customer facing/presentation skills
? Ability to do technical training a plus
? Other core expectations will be defined by your direct supervisor/manager
CORE COMPETENCIES
? Good skills with critical thinking, troubleshooting and problem solving skills
? Good verbal, written and interpersonal communication skills to interact with team
members, senior support personnel, high level personnel and customers
? Work independently and as part of a team
? Provide direction and support to project team
? Planning, organizing and attention to detail
? Adaptability and multi-tasking; experience working in a fast moving environment
? Technical aptitude
? Ability to detect project risks and build contingency plans
? Negotiations skills for effective engagement and project management
? Tracks project deliverables using appropriate tools
? Other core competencies will be defined by your direct supervisor/manager
TECHNICAL PROJECT MANAGER
To apply to this career opportunity follow this link:
https://home.eease.adp.com/recruit/?id=4993392 P a g e
Calabrio, Inc.
Proprietary and Confidential
WORKING RELATIONSHIPS
? Report to a manager or higher
? Work closely with peer engineers and other employees and departments in the
company
? Direct work with customers and/or partners
EXPERIENCE/EDUCATION
? Requires a minimum BA degree
? Prefer to have consulting program/project management experience
? Minimum 3 years of consulting program/project management experience in leading
software deployment projects
? Experience with Telecommunications technology a plus
? Experience working in a fast moving environment
Benefits:
We value our employees? time and efforts. Our commitment to your success is
enhanced by our competitive compensation and extensive benefits package
including paid time off, medical, dental, vision and 401k benefits and future growth
opportunities within the company. Plus, we work to maintain the best possible
environment for our employees, where people can learn and grow with the company.
We strive to provide a collaborative, creative environment where each person feels
encouraged to contribute to our processes, decisions, planning and culture. To learn
more about our company please visit: www.calabrio.com.
| Location: | Plymouth, MN United States |
|---|
THIS JOB HAS EXPIRED
Calabrio
Investors: Split Rock PartnersAll Jobs: at Calabrio
| Web Site: | www.calabrio.com |
|---|---|
| Headquarters: | 605 Highway 169 North Minneapolis, MN 55441 United States |
| Industry: | Software |
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