Technical Service Delivery Manager iPipeline, Inc.
THIS JOB HAS EXPIRED DescriptionThe Technical Service Delivery Manager is responsible for overseeing service delivery for one or more key iPipeline SaaS customers. The TSDM acts as the assigned customer?s infrastructure manager, embedded within iPipeline, and therefore, requires broad technical, project management and people skills.
Deliver service that meets SLA and delights the customer.
Fully understand contractual commitments and ensure compliance.
Identify KPIs and develop and generate corresponding performance reports.
Review performance and capacity reports and take action as needed.
Review and analyze application and infrastructure logs to identify potential issues.
Conduct root cause analysis for issues impacting service availability.
Ensure security scans are performed on a regular basis and any risks are promptly addressed.
Plan and conduct disaster recovery tests.
Coordinate provisioning of new servers or resources.
Work with cross functional teams and external vendors.
Create and maintain customer documentation and procedures and ensure they are appropriately communicated.
Skills and Experience Requirements:
Demonstrates a breadth and depth of operational service delivery management expertise
Possess the ability to analyze requirements and propose appropriate solutions
Strong customer service skills.
Work effectively; contribute positively as a team member within a fast paced work environment.
Excellent verbal and written communications skills
Strong project management skills.
Ability to develop documentation and implement operational procedures.
Ability to perform effectively under pressure.
Proficient in Windows Server Products Including 2008-R2 and IIS
General knowledge of VMWare and cloud computing technologies.
General knowledge of networking including TCP/IP, loadbalancing
General knowledge of web application platforms
Experience with performance and application management tools such as Gomez, Splunk and NewRelic is highly desired
Bachelor's Degree in Computer Science, Computer Engineering, or equivalent field.
||Exton, PA |
THIS JOB HAS EXPIRED