Technical Service Representative (#0083) Singulex

Category: Technical Support and Field Applications
Summary

Description

Follow SOP in the installation, adjustment, repair, and maintenance of Singulex and other diagnostic laboratory instrumentation.
Run immunoassays using manual and automated pipetting equipments.
Support internal departments with the operational aspects of the instrument, equipment, and software.
Diagnose instrumentation problems and repair equipment in a timely manner.
Provide remote diagnosis and repair support when needed.
Work with engineers and vendors to identify root causes and resolutions for instrument problems.
Proactively communicate relevant information to appropriate internal Singulex team(s).
Communicate with Field Support Manager on a regular basis.
Ensure all repair parts are onsite when needed and all issues are recorded appropriately.
Test repaired instruments in all operating modes per specifications.
Continuously improve documentation by generation and revision of standard operating procedures.
Work with engineers and scientists to improve or develop equipment and automated processes.
Adherence to regulatory requirements, ISO, and FDA.

Qualifications

Bachelors Degree in Biology, Science, Industrial/Mechanical Engineer, medical technology, or clinical lab science related field.
Minimum two years of technical experience in general laboratory work.
Minimum one year of service and support or equipment troubleshooting and repair.
Experience with instrument installations, on-site customer training, reagent applications and product conversions required.
Must have effective time-management techniques, operator training, clinical lab experience, strong customer orientation and effective customer service/interpersonal relationship skills.
Knowledge in circuit boards, lasers, optics, fluidics and linear drive motors a plus.
Software IT skills (Microsoft programs).
Minimal travel required on as-needed basis.
Able to lift and move 70 lbs.
Ability to work with small fittings, tubing, and components.
Excellent cross-functional team leadership and participation skills.
Highly organized and detail-oriented.
Results and goals oriented.
Excellent written and oral communication skills.
Ability to work in a fast paced and changing environment.
Good people skills. Ability to supervise team members with a positive attitude, control negativity and promote team work at all times.
Effective personal communication skills.
Flexible and quickly adaptable to changing priorities.
Having integrity and a strong work ethic.
Passionate for both personal and corporate success.
Ability to work independently with minimal supervision and as a member of a team.
Commitment to quality.
Enthusiasm, attention to detail, the ability to meet aggressive deadlines, ability to think ?out of the box,? and ability to work effectively with others in a fast paced, highly-productive environment.

Location:	3507 Breakwater Ave Hayward, CA 94545 United States