Technical Services Director for Americas DataDirect Networks
THIS JOB HAS EXPIRED DDN does NOT accept resumes or calls from recruitment agencies; thank you for your cooperation.
DataDirect Networks (DDN) is the world leader in massively scalable storage. We are the leading provider of data storage and processing solutions and professional services that enable content-rich and high growth IT environments to achieve the highest levels of systems scalability, efficiency and simplicity. DDN enables enterprises to extract value and deliver results from their information. Our customers include the world's leading online content and social networking providers, high performance cloud and grid computing, life sciences, media production organizations and security & intelligence organizations.
Deployed in thousands of mission critical environments worldwide, DDN's solutions have been designed, engineered and proven in the world's most scalable data centers to ensure competitive business advantage for today's information powered enterprise.
We are currently seeking a Technical Services Director for Americas
We are currently seeking a Technical Services Director for Americas to successfully drive our Professional Service business including our Consulting and Systems Deliveries. The chosen individuals will have the responsibility to develop and grow our Professional Service business to enable the growth of DDN's Products, Solutions and Services business. This position can be Remote, located ANYWHERE in the US.
Responsibilities for this role include but are not limited to:
?Manage key customer relationships at executive and senior management levels.
?Manage overall professional services budgets, revenue and profit targets.
?Align with the Sales and Presales teams ensuring effective execution.
?Being the escalation point for all projects with responsibility for overall project deliverables and quality.
?Ensure the team effectively manages projects in alignment with the DDN Project Management methodology, tools and processes.
?Responsible for managing the billing, revenue productivity and margin for their team.
?Responsible for the forecasting Professional Services business.
?Ensure customer success through rapid high-quality implementations run by the team.
?Responsible for customer satisfaction metrics.
?Develop an effective network of partners for delivery across the region.
?Implement and utilize services best practices & process improvement to increase services capability, and driving increased revenue and profitability to support business goals.
?Ensuring project teams adhere to project resource budgets, and meet deliverables and timelines.
?Ensuring project teams efficiently allocate project resources and manage scope changes.
?Being responsible for leading professional service team members through mentoring and training for continued performance improvement.
?Develop strategies to ensure a flex force capability in delivery.
?Working closely with WW Support to ensure that all projects are transitioned effectively from delivery to Support and that customers are receiving world-class support.
?Collaborate with WW Support to ensure that DDN support is effective and efficient across AMS.
?Collaborate with the WW PMO/PS lead to ensure the portfolio of professional service offerings are tuned for your region.
?Work with sales to identify and secure consulting opportunities for DDN that accelerate the DDN capability to be a trusted advisor to our customers for Big Data.
?Work closely with the WW head of solutions to maximize leverage with key application partners in our Solutions Labs.
?Work closely with the sales team to optimize both attach and renewal rates of Professional Service.
Qualifications for this role are:
?Technical education (BS, MS) preferred 10-15 years of consulting/management experience.
?5 years managing project teams to deliver successful large scale software and hardware implementations.
?Experience in the high performance computing, and storage sectors.
?Proven ability to manage a regional service P&L.
?Successful Professional Services manager.
?Strong pre-sales, professional services and solutions understanding.
?Ability to excel in a team environment.
?Demonstrated creative problem solving ability.
?Strong oral and written communication skills.
?Demonstrated ability to effectively recruit, develop and retain employees.
?Strong people and leadership management skills.
?Experience in working across the Americas.
DDN has a strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:
Self Starter ? A pro-active orientation and the ability to operate independently to achieve goals.
Success/Achievement Orientation ? Ability to thrive in the face of adversity, drive to overcome all obstacles to reach goals.
Leveraging Relationships ? Orientation to leverage all relationships (internally and externally) to maximize personal and DDN successes.
Problem Solving ? Ability to understand a situation and to identify the best route to satisfy all concerned parties and enhance DDN?s brand.
DDN takes pride in developing and promoting talent as an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. By fostering a diverse business environment, DDN welcomes opportunities to learn from each other, our customers, investors, suppliers, and business partners.
Thank you for your interest in joining DDN!
Please read only if you need application assistance:
If you are having problems applying online or need assistance with applying for a position or have general questions, please contact Human Resources via email at EmploymentApplicationHelp@ddn.com.
This email is specifically designated for people who are having difficulty applying for a specific position via our website at www.ddn.com/careers. All candidates MUST apply via our website and to a specific open position to be considered for a position; we do not accept resumes at this email or in any other submission format.
If you are having a problem applying to a role online, please state this in your email and someone will be in touch with you within 36 business hours.
Thank you so much and have a great day!
The Recruitment Team at DDN
||Sunnyvale, CA |
THIS JOB HAS EXPIRED