Technical Services Engineer Rave Mobile Safety
THIS JOB HAS EXPIRED The Technical Services Engineer will play an integral role in the success of the Rave Services team by maintaining high levels of customer satisfaction with Rave?s software. This candidate will provide the full spectrum of Pre and Post Sales Technical Services for Rave?s customers.
Acting as primary technical contact to designated customers for Service Delivery Management, including attendance and participation in Sales, Technical and Operational meetings
Attending customer sites to install and test Rave server and desktop products inside and outside of normal business hours, including the supervision of Rave Service Partners
Troubleshooting web applications and network connectivity issues. Issues to be resolved require a broad range of troubleshooting skills related to: software and hardware functionality, application server setup, data analysis, operating system configuration, installation, migration, and upgrades to Rave products.
Efficient, effective communication both with customers and within internal departments
Prioritizing numerous issues of varying severity, and effectively managing the resolution of all issues within accepted service levels. This includes ownership of the data entered into the CRM system and updating both client and appropriate Rave employees of status of all issues on a timely basis.
Creating documentation and other tools to proactively educate customers, increasing team efficiency and customer satisfaction.
One week per month ? 24/7 On-Call rotation
40% client-facing with travel up to 25% of the time
Desired Skills and Experience
3 years + experience in a client facing technical services environment or equivalent consulting experience.
Strong Excel skills
IP network configuration and troubleshooting including ports, firewalls, and security
Certificate Authority experience, including installing certificates and troubleshooting certificate chains
Internet application architectures based upon Java technology and Internet security are needed.
Microsoft Server and Windows Clients.
Excellent investigative and debugging skills
Excellent time management skills, organizational skills, problem solving and crisis management skills
Demonstrated ability to research and resolve problems using a variety of resources and tools
Strong verbal and written communication skills
Additional Preferred Qualifications
Bachelor?s Degree preferred
Programming and/or scripting experience (Java, .Net and Perl)
9-1-1 Public Safety expertise a plus
Working knowledge of Apache, Tomcat and/or JBoss
Web Server configurations
Unix/Linux, (ex. grep,tail)
Active Directory installation and management including 3rd party integration and SSL certificate management.
Basic understanding of application web services written in REST / SOAP
Shibboleth, CAS experience
PHPMyAdmin, MYSQL experience a plus
Rave Mobile Safety is an Equal Opportunity Employer and utilizes the E-Verify Employment Eligibility Verification process.
||50 Speen St. |
Framingham, MA 01701
THIS JOB HAS EXPIRED