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Technical Services Engineer BlackArrow
THIS JOB HAS EXPIRED
BlackArrow seeks a talented and enthusiastic Technical Services Engineer to help us shape a rapidly growing advanced advertising service for New TV. The Technical Services Engineer serves a critical role in ensuring that BlackArrow customers, including major programmers like NBC Universal and nationwide service providers like Comcast, get the greatest value from BlackArrow?s hosted service offerings. In addition, ?Tech Services? engages with BlackArrow Sales, Product Management, Technology and Client Services teams with the vital objective to foster continuous improvement of BlackArrow products and services.Responsibilities:
Develop and maintain an in-depth knowledge regarding the capabilities of BlackArrow products and services
Collaborate with BlackArrow?s Managed Services Provider (MSP) to resolve trouble tickets associated with our operational environment
Develop standard operating procedures to facilitate handling of routine and preventative maintenance associated with our operational environment
Work closely with BlackArrow?s Release Engineering team to deploy smoothly new releases of software into our operational environment
Engage with BlackArrow partner teams to ensure and maintain smooth integrations, including verification that campaign launches are successful
Manage multiple troubleshooting projects simultaneously, appropriately prioritizing the required work effort
Create new tools to facilitate automated monitoring of BlackArrow?s operational environment
Escalate to the Product Management and other Engineering teams any product enhancements needed to improve operations
Designate metrics and approaches for monitoring performance, availability, and resource usage of our on-demand services
Successfully interact with Customer Support and Engineering to resolve application and customer issues
Document and update procedures and processes as necessary
Will be on call and perform additional duties as required
Minimum Qualifications:
3+ years technical support or professional services experience, with strong communications skills
Working knowledge of Linux Apache, MySQL and Perl (LAMP) technologies
Experience with trouble ticketing procedures and software tools
Experience with developing and reporting service metrics
Demonstrated ability to maintain high service quality in keeping with service level agreements (SLAs), as measured through ?time-to-respond,? ?resolution time?, ?root cause analyses?, and ?irrevocable corrective actions?
Experience prioritizing daily tasks and longer-term projects, while defining process improvements
Excellent communication and customer service skills (both written and oral, for both technical and non-technical people)
Superb self-management skills with great attitude and motivated to learn on your own
Preferred Qualifications or Skills:
Experience working with Managed Service Providers and Offshore teams
Fluency with Linux Apache, MySQL and Perl (LAMP) technologies
Working knowledge of Tomcat and JBoss
Familiarity with IP network configuration and management
Working knowledge of monitoring tools like Nagios
Responsiveness and accountability regarding mission critical applications
Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
Technical aptitude, organizational ability, detail-focus, strong initiative and capacity to work independently
Knowledge of software development, QA and release processes
Knowledge of networking and security concepts
| Location: | San Jose, CA United States |
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THIS JOB HAS EXPIRED
BlackArrow
Investors: Comcast VenturesAll Jobs: at BlackArrow
| Web Site: | www.blackarrow.tv |
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| Headquarters: | 00000 United States |
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