Technical Services Manager SAGE Electrochromics

Technologically advanced glass coater and IGU fabricator seeks experienced Technical Services Manager to support the sales and installation of commercial glazing solutions to architects, engineers, glazing contractors, owners, and general contractors. Primary responsibilities are to manage the Architectural Solutions project management team and support the Sales team at corporate headquarters located in Faribault, Minnesota. Manage all aspects of day to day operations of AS with an emphasis on managing:

Quotation process

Support sales team in technical pre-sales activities

Project management & commissioning

Sample order fulfillment



Manage the quotation process, handle all aspects of quotation process both budget and final.

Pre bid identification with contractors - general, glazing and electrical.

Handle all aspects of quotation process - take offs, optimal pricing redesign, quote model analysis, quote preparation, delivery of documents and base line technical support in regards to the scope of working with the SageGlass product.

Determine appropriate controls system specification.

Post bid follow up, identify awarded contractors and support process through purchase order.



Support the Sales team in technical pre-sales activities to help customers integrate our product into their building designs, framing and controls systems.

Acquire a thorough knowledge of SageGlass products, the company, manufacturing capabilities, limitations and internal infrastructure.

Keep abreast of industry changes, new product offerings, competitive information and general industry news.

Provide assistance to customers on the wiring, zoning, and controlling of our product to maximize energy efficiency, occupant comfort, and USGBC LEED points.

Trade show attendance as required.



Supervise Project management & commissioning of all SAGE projects domestic and international (except Europe)

Direct AS team members in management of projects from customer purchase order to commissioning.

Act as player / coach manage AS team while simultaneously directly managing key projects.

Assign Project Managers (PMs) and maintain project schedule for maximum customer satisfaction.

Coach PMs on proper course of action and communicate with customer directly when appropriate.



Manage custom and standard sample order fulfillment:

Prepare shipments as requested and confirm delivery.

Maintain all inventory items glass, controls, shipment kits.



Mandatory and preferred position requirements:

Comply with SAGEs Business Principles and company policies.

Undergraduate degree in engineering, architecture, or other relevant technical degree preferred.

Customer centric philosophy and successful management experience.

Must have experience in a technical solution selling environment.

Experience desired in exterior construction products with glass industry or controls background strongly preferred.

Possession of an understanding of the hierarchy of the AEC industry desired.

Proficiency in interpreting construction documents particularly glazing and controls is a plus.

Up to 30 travel (primarily domestic) to construction sites and customers / influencers offices.

Experience in growing technical teams and developing systems / tools to efficiently scale operations is a plus.



SAGE Core Values:

Adaptability/Flexibility Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.

Creativity/Innovation Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, solves problems creatively.

Initiative Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.

Self Development Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.

Sense of Urgency Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, meets deadlines.

Teamwork Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.



Position Competencies:

Customer Focus Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.

Customer Service Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedures to solve customer problems, understands company products and services, maintains pleasant and professional image.

Negotiation Skills Conducts positive negotiations, ability to compromise, handles conflict, seeks common ground, articulates own and others goals, stays focused on positive outcome.

Planning Develops realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others.

Problem Solving/Analysis Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.

Location:	One Sage Way Faribault, MN 55021 United States