Technical Services Representative III MIR3
MIR3 is the premier provider of Intelligent Notification and response software for business operations, including crisis management, IT service management, corporate communications, customer relations, supply chain management, event management, or any area that needs reliable two-way notification for groups from one to many thousands.
Provide technical support to MIR3 internal/external customers
Perform troubleshooting and analysis of technical issues with MIR3 products
Be part of a team that provides 24/7 On Call Rotation Support (including weekends and holidays)
Assist customers with the installation and upgrade of MIR3 products and utilities
Work with engineering team to resolve technical issues
Maintain records of activities with respect to customer reported issues
Strong technical background with emphasis in networking and IT procedures.
Experience with Linux and Unix a plus
Knowledge of Service Now or similar ticketing tracking applications a plus
Detail oriented and very organized
Ability to work on multiple small to medium sized projects simultaneously
Knowledge of alerting and notification systems a plus
Excellent verbal and written communication skills
Excellent customer service skills
SKILLS & EXPERIENCE:
5+ years of experience in a technical support role for a mid-size software company
MINIMUM QUALIFICATIONS: Bachelor?s Degree in Computer Science or equivalent college degree required OR equivalent combination of education training.
||11455 El Camino Real |
San Diego, CA 92130