Technical Services Representative Icynene
Icynene is currently accepting applications from individuals who share our commitment to be the very best for the following position. Please send a copy of your cover letter and resume.
TECHNICAL SERVICES REPRESENTATIVE
The Technical Services Representative is responsible to provide daily assistance to the Icynene Canadian Licensed Dealer Network with respect to application, material and other related technical issues. He/she will also provide support to the US market as required. Incumbents will also troubleshoot Dealer equipment and material problems by telephone and in the field. Travel throughout North America will occasionally be required. In addition, the incumbent will perform troubleshooting and maintenance of in-house spray equipment.
Primary Duties and Responsibilities:
Provides daily assistance to the Customer Service department and to the Icynene Licensed Dealer Network with respect to application, material and other related technical issues.
Evaluates new equipment and application techniques.
Conducts equipment and application seminars.
Conducts equipment and application training in the Field.
Maintain foam processing equipment used for Dealer Training and in-house testing of Icynene products.
May be required to produce foam samples for testing.
Knowledge and Skill Requirements:
Extensive knowledge of The Icynene Insulation System
Thorough understanding of fluid dynamics, mechanical devices and electricity
Strong computer skills including proficiency with word processing, spreadsheets, presentations, email and the Internet
Experience in Salesforce.com would be an asset
Proven skills in problem analysis and resolution
Skill in conducting investigations and gathering information
Effective presentation skills
Ability to effectively communicate, both written and verbally
Valid driver?s license with a clean driving record
Valid Canadian Passport
Fluency in French (verbal/written) an asset
Community College Diploma/Certificate in a related field; AND two (2) years of related work experience; OR
Any equivalent experience, education and/or training approved by Senior Management
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