Technical Solution Architect (000741) Steelwedge
THIS JOB HAS EXPIRED Job Number:000741
Job Title:Technical Solution Architect
Number of Openings:1
Job Type (Employment Type):Direct Hire
Salary Interval:Per Year
Job Schedule:Full Time
Job Category:Computers/Information Technology
Level of Education:Four-Year Degree
Years of Experience:3
Title: Technical Solution Architect
The Technical Solution Architect will work closely, and in collaboration with the Steelwedge Global Services Team, Cloud Operations and Support Organizations. This position reports to the Senior Director Global Services EMEA and is based in at our offices in Birmingham or customer locations as required.
About the Job:
?Demonstrated strong technical and business acumen and an excellent ability to build relationships with customers
?Excellent capability to problem solve, advanced/ expert data skills and be proficient in PLSQL , Microsoft Excel and Access
?Experience of working with large enterprise customers and complex enterprise software or software-as-a-service solutions and / or applications is advantageous
?Excellent communicator written and verbal communicator, capable of translating complex technical language into simple business language and messages.
?Confident individual that thrives on pressure , and has gravitas with customers
?Highly capable decision maker, problem solver, with advanced / expert data skills, proficient in PLSQL , excel and access.
?Expert technical knowledge of a S&OP Planning tool, Integrated Business Planning (IBP), Demand Planning, Supply Chain Planning, Financial Planning or Business Intelligence would be highly desirable
?Provide Tier 1 and Tier 2 technical assistance of Steelwedge solution.
?Respond to issues submitted by customers
?Maintain and update status of all issues in customer tracking system
?Troubleshoot, isolate, identify, and resolve reported issues. Ability to document and provide Root Cause Analysis to customers as required.
?Document and publish tips and hints to assist customers with the usage of our system.
?Work with customer to understand their data and suggest best practices.
?Create templates and reports so that customers can take greater advantage of Steelwedge software
?Take ownership of the work being assigned
?Minimum of 2 years? experience as a business analyst or technical support role
?Bachelor?s degree (technical discipline preferred) or equivalent proven experience.
?Strong knowledge of Microsoft Office Applications (in particular Microsoft Excel)
?Must have ability to work with customers, vendors, managers, and technical staff at all levels.
?Must be highly flexible and respond quickly to all internal and external requests.
?Able to multi-task and prioritize activities and work independently
?Exhibit aptitude to understanding of business and technical concepts and apply them
?Experience with SQL is highly desirable
?Developer experience is helpful (scripting or coding)
?Domain expertise in supply chain, forecasting, demand planning, sales and operations planning (S&OP) processes within manufacturing environments is desired
||3875 Hopyard Road |
Pleasanton, CA 94588
THIS JOB HAS EXPIRED