Technical Solutions Engineer GetWellNetwork
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GetWellNetwork is a high-growth software company in the healthcare industry and is based in the Washington DC-area with employees located throughout the country. We pioneered the interactive patient care industry. Our clients are changing the nature of healthcare in America by using our tools to flip the model of patient care on its head. Our software applications empower healthcare providers, patients and families with information, tools and community needed along the patient journey to improve outcomes.
Our employees are changing the lives of over a million of patients and their families every day. If you consider yourself a rock star who loves working in a high-growth, dynamic environment filled with passionate employees then we want to meet with you, as we have your dream job!
Opportunity: Technical Solutions Engineer
We are seeking a detail-oriented and enthusiastic Technical Solutions Engineer in the West Region of the U.S. (Colorado to West Coast). The successful candidate will be responsible for managing the pre-contract relationships with client technical teams to ensure confidence and establish solid foundations for long-term client success. The Technical Solutions Engineer will be a member of the Sales Team and support Account Executives in their region by owning the overall management of technical discussions during the sales cycle with the intent to maximize sales for the organization. This role must possess an in-depth knowledge of the PatientLife System functionality, technical requirements and be proficient in communicating that knowledge to clients. Ability to travel 30-50% is required.
Duties and Responsibilities:
Manage pre-contact relationships with client technical teams to ensure confidence and establish solid foundations for long-term Client Services success.
Support Sales Team in all client technical sales calls / onsite meetings.
Support Sales Team in Technical RFP / RFI creation process.
Conduct / coordinate Client Site Surveys / Walk-throughs for 100% of VOC stage clients pre-signing.
Solicit technical requirements from customers.
Ensure new client compliance with certified TV selection or coordinate validation of new TVs.
Facilitate all pre-contract Network Design discussions.
Develop all BOMs for inclusion in the contract.
Develop network and wiring diagrams for transition to IMP team.
Manage technical documentation in Sales Presentation / Material.
Ensure thorough and accurate technical transition to IMP team.
Establish pre-contract relationships with required 3rd party vendors (ex. wiring vendors), fully document scope of work and transition to IMP Team.
Assist Sales Representative with the creation and execution of an overall sales strategy for an account.
Document all technical aspects of new clients in Salesforce.com.
Strong initiative, innovation, organization, and attention to detail are essential.
Demonstrated ability to communicate effectively across various audiences.
Strong customer service, presentation and client relations skills.
Ability to multi-task across various simultaneous projects.
Proficient in Microsoft Excel, Powerpoint, Word and Visio.
Passionate, hard-working, willingness to contribute in multiple areas.
Strong sense of pride in workmanship.
Energetic, team player.
Creative problem solver.
Bachelors Degree required.
3-5 years Project Management experience, preferably in Healthcare IT.
3-5 years Technical Services experience, preferably in Healthcare IT.
In-depth knowledge of the PatientLife System functionality and technical requirements.
West Region, , United States
||7920 Norfolk Avenue |
Bethesda, MD 20814
THIS JOB HAS EXPIRED