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Technical Specialist II (Indianapolis) MegaPath Networks
THIS JOB HAS EXPIRED
Company DescriptionMegaPath is the largest privately held, facilities-based Managed Services LEC in the US. We provide next-generation Hosted Voice, Cloud, Private Networking and Managed Security Service solutions to businesses nationwide. With growth in mind, we are hiring exceptional people.
Job Description:
The Technical Specialist II will perform installation and repair work both at the customer premises and within the central office environment. This includes DSL loop testing and repair, premises wiring, router configurations, and cooperative testing and troubleshooting with ILEC technicians. The Technical Specialist will also perform Central Office maintenance, installation and upgrades of DSL equipment, perform MegaPath and customer based T1 and T3 turn-ups, installation of wireless equipment, cable installation and must be familiar with DSLAMS, routers and Carrier facilities. The technician will be expected to install, troubleshoot, and maintain high-capacity (broadband) transmission equipment in MegaPath?s service area, work with other providers of transmission capacity to resolve problems with circuits and must be available at an on-call basis. The Technical Specialist must be able to perform additional duties as required including but not limited to the installation of fiber jumpers and associated supporting structure, fiber equipment and installation of some DC power equipment. Project management of multiple site installations, site surveys, CO audits and team initiatives will be required. The technician must have expertise in VOIP and voice services as well as knowledge of Alternating Current installations. The Technical Specialist may be required to perform new and additional services described and agreed upon with specific MegaPath/Partner agreements.
Job Responsibilities:
Ability to demonstrate technical expertise for a wide range of skill levels
Must be adept at problem-solving and have good listening skills.
Ability to respond to customer questions.
Must make good on commitments.
Able to adjust communication to the environment.
Practice and exhibit quality workmanship, excellent work ethic and pride-in-ownership in the execution of all operating and maintenance duties including the proper care of all Company property.
Be prepared and available to work on a rotating basis that will cover a seven-day schedule.
Solid communications, organization and prioritization skills are essential, including the ability to work well with others and interact respectfully with customers.
Be prepared and able to work in a fast paced environment and can work independently with minimal supervision.
Knowledge of central office wiring practices and the ability to isolate and troubleshoot DSL and router problems.
Prepare and update installation orders and trouble tickets; manage parts inventory.
Meet the requirements of Company sponsored development and training programs.
Demonstrate knowledge of all Company Policies & Procedures.
Carry out routine and special assignments as directed by manager.
Maintain a clean and safe company vehicle.
Maintain a Safe Driving Record in accordance with MegaPath?s Motor Vehicle Guidelines.
Sound understanding of the use of telco testing equipment, digital meters and computer operating systems. Proficient with T1 and T3 test sets and Central Office termination methods.
Ability to maintain and upgrade software requirements.
Knowledge of customer premise wiring practices, safe drilling and ladder practices.
Proficient in the knowledge and theory of router configurations.
Ability to maintain and upgrade DSLAM and router firmware.
Knowledge of central office wiring practices and the ability to isolate and troubleshoot DSL and router problems.
Expertise in working with voice services like LPVA and VOIP
Skilled in project management
Ability to conduct site surveys
Ability to conduct CO audits
Knowledgeable in the installation and maintenance of fiber and fiber components
Well versed on the installation and maintenance of DC power
Knowledgeable of AC power installations
Be meticulous in records keeping.
Ability to project management a variety of multiple site transmission tasks and team initiatives.
Maintain a clean and safe CO environment
Job Requirements :
Required Skills/Experience:
Proficient with computer hardware and software components
Sound understanding of Ethernet, TCP/IP and premise wiring
Proficient in CO environment and equipment
Knowledge of performing Preventative Maintenance
Proficient with equipment mounting, cabling, lacing and card installation
Knowledge of cable types and color coding
Excellent mechanical skills
Solid customer service skills
Analytical and deductive skill sets required
Understands and demonstrates troubleshooting theory
Inventory Accountability
Experience in telecommunications and LAN, DS0 through OC96 circuits, DS1, DS3 and fiber test sets and testing protocols.
Must have excellent written and verbal skills.
Must be able to comfortably interface with management and customers, both internal and external.
Must have experience with commercial and residential inside wiring practices.
Must be experienced in VOIP and voice services
Must have project management skills
Experienced in conducting CO audits and site surveys
Requires a minimum of an Associate's degree in related field or equivalent experience, certifications, or training
Telecommunications or Information Technology, trouble resolution and project management highly desired
Employee Benefits:
MegaPath strives to provide its employees with a productive and balanced work environment. With competitive pay, a complete benefits package and good work-life balance, MegaPath knows that company success depends on happy and energetic employees. Full time employees are eligible for benefits that include:
Medical, Dental and Vision Plans
401(k) with employer match
Flexible Benefits Accounts
Short and Long Term Disability
Life Insurance
Paid Time Off and Company Holidays
Employee Assistance Program
If you want to make a difference with your performance and seek a new challenge, we encourage you to apply with MegaPath.
| Location: | Indianapolis, IN United States |
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THIS JOB HAS EXPIRED
MegaPath Networks
Investors: Comcast VenturesAll Jobs: at MegaPath Networks
| Web Site: | www.megapath.com |
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| Headquarters: | 00000 United States |
