Technical Support Analyst Vertafore, Inc.
Technical Support Analysts at Vertafore are responsible for maintaining our best-of-breed web technology. The right candidate will thrive on troubleshooting and resolving complicated software and database challenges, while presenting a customer-friendly face to the rest of the organization. As a key member of a small team dedicated to supporting our production software, we will seek your subject matter expertise in SQL database analysis and business intelligence capabilities.
Challenges facing Technical Support Analysts include creating and maintaining complicated SQL scripts for troubleshooting and resolving production data issues, creating business intelligence reports and serving as Tier II customer support for customers both inside and external to the organization.
Excellent analytical skills
Excellent verbal and written communications skills
2+ years of relational database experience required
2+ years of SQL experience (Oracle preferred)
Other scripting/programming languages knowledge a plus (PL/SQL, Perl, Python, Java)
Exposure to XML technologies
Experience in report design, using database-connected forms (Adobe Forms, Crystal Reports)
A little about Vertafore in East Lansing, Michigan?
The East Lansing product development team is responsible for Producer Lifecycle Management (PLM), a SaaS product suite built on the Java stack that improves the efficiency and accuracy of insurance and securities license processing for carriers, agencies, brokers and securities firms/education providers.
In total, we have 150 employees at this site and its minutes away from the Michigan State University campus and downtown Lansing. Our software developers drive technology choices and work in up-to-date frameworks, languages, and platforms. Our developers are able to own their application end-to-end; what you do and how you do it will be recognized by your peers and managers. We hold to best in class Agile standards and our work culture fosters collaboration, innovation, integrity, mentorship, commitment to success and FUN.
We have a smart, driven, collaborative team working in East Lansing and managers are dedicated to growing their people and offering an opportunity that allows you to make impact in your career, get the recognition you deserve and maintain a life/work balance to enjoy the recreational and cultural activities that make East Lansing a great place for young professionals as well as being a family friendly community.
If you?re looking for challenge and opportunity, reach out to us at www.vertafore.com/careers.
Occasional travel may be required.
Vertafore is transforming the business of insurance: we are the #1 software provider to both agents and carriers. In fact, 95 of the top 100 insurance agencies use products in the Vertafore suite as well as 43 of the top 50 carriers in the U.S. We are transforming our products and services, exploiting advanced techniques, to create new ?ways and means? for the insurance industry, and with that the industry is changing too.
Inc. magazine rated Vertafore as one of the nation?s fastest growing private companies and we were awarded multiple top honors in the 2011 Vanguard in Insurance Practices awards as the ?best of the best? in terms of value delivered to customers.
At Vertafore we work hard, and we play well together. We?re a mid-sized company of 1,300 so what you do, how you do it, and your ideas have impact. You can make a difference, and our employees do make the difference every day. We respect and value our team, and we look to bring the best talent together to make our future even stronger. Plenty of challenge, plenty of fun with a number 1 team in a number 1 company, making a future that matters! If you?re looking for challenge and opportunity, come join us!
As a Vertafore employee, you?ll receive generous paid time off, full benefits package and market competitive salaries. We have an active Wellness Program to keep you energized and healthy inside and outside of work. A Connect and Reward program to give thanks, reward great work and honor career milestones of your colleagues. There is opportunity for relocation assistance and visa sponsorship to qualified candidates.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law equal employment. Visit www.vertafore.com/careers today!
Vertafore Company Overview
Vertafore, Inc. is a leading provider of software and information to the insurance industry including independent agents, brokers, MGAs, carriers and reinsurers. For more than 30 years, Vertafore has leveraged a unique industry presence to deliver meaningful solutions?powerful technology, critical information and robust insights to help organizations effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 17,000 customers and 500,000 end users gain a competitive advantage to accelerate their business performance.
Currently, over 1,200 employees nationwide, with continued growth plans well into the future. Our corporate headquarters are in Bothell, WA with offices nationwide. We offer competitive compensation and benefit packages along with 18 days PTO/10 paid holidays, free parking and company sport teams and much more. A big advocate of training, development and promoting from within, we have a vested interest in our employees.
Vertafore is privately held by TPG Capital, the global buyout group of TPG, a leading private investment firm with a long-standing global presence. Founded in 1992, TPG Capital has $48 billion of assets under management and has extensive experience with global public and private investments executed through leveraged buyouts, recapitalizations, spinouts, growth investments, joint ventures and restructurings.
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