Technical Support Analyst II Precyse Solutions
THIS JOB HAS EXPIRED Job Details
Required Skills: None Listed
Specialty Requirements: None Listed
Employment Type: Full-Time
Hours Per Week: 40
Relocation Covered: No
Amount of Travel: None
Work Type: On-Site, Local
Manages Others: No
The Precyse Service Center Technical Support Analyst provides front-line technical and application support to colleagues and clients on a variety of issues. You will be a key player in identifying, researching and resolving technical and application issues.
Maintains the highest level of customer service to our colleagues and clients.
Provides monitoring and maintenance of servers as required.
Assists colleagues and clients by providing quality technical support via telephone and email.
Responsible for service request ticket creation, routing, tracking, updating, escalation, resolution, and completion in a professional and timely manner.
Communicates ticket status to colleagues and clients.
Gathers necessary information to support and assist colleagues and clients with issue resolution.
Maintains basic knowledge of current versions of the company?s proprietary applications, such as, PrecyseCode, PrecyseNet, PrecyseScan and PrecyseType.
Escalates colleague and client concerns or system issues as needed to management or to appropriate staff according to approved procedures.
Mentors new colleagues.
Participates in beta test production changes.
Helps create Support Services documentation.
Assist with maintaining Service Center Policy & Procedure Manual.
Associate?s Degree or two years of college required. Additional work experience may compensate for less education.
Requires 2-5 years of experience in a technical support capacity.
Healthcare industry experience is a plus.
Requires 2-5 years of customer service experience.
Technical certifications preferred.
Excellent interpersonal skills, with an ability to understand and communicate technical information to an audience of varying skill levels.
Excellent understanding of PC hardware.
Troubleshooting, problem-solving, and analytical skills.
Ability to prioritize and manage multiple tasks simultaneously.
Strong technical understanding of Windows applications and MS Office products.
||Alpharetta, GA |
THIS JOB HAS EXPIRED