Technical Support Analyst Jenzabar, Inc.
Jenzabar is a leader in administrative software products for the higher education market space with headquarters in Boston, MA. We strive for excellence in everything we do. We look for employees who value integrity, respect, innovation and competitiveness. The Jenzabar location for this position would be in Cincinnati, OH.
The Technical Support Analyst is responsible for providing exceptional customer service. The associate will use his/her technical expertise in resolving client problems and communicate the appropriate resolution to the client. Service should be provided in an accurate, timely and professional manner.
?Act as liaison for the client in issues with the standard Jenzabar product in areas of assigned responsibility.
?Research and troubleshoot client reported issues with the standard Jenzabar product in areas of assigned responsibility in order to provide the client with a solution in a timely, professional manner.
?Document issues and solutions in a complete, concise manner for use in internal/external knowledge base.
?Attend training/meetings on new features/enhancements to the standard Jenzabar product to maintain high level of product knowledge in areas of assigned responsibility.
?Continually increase product knowledge by reviewing documentation; knowledge base entries and hands-on experimentation in areas of responsibility.
?Work cooperatively with staff within the Client Support Services Department and other divisions of Jenzabar, Inc. to accomplish departmental, divisional and corporate goals as needed.
?Provide Technical assistance to clients/software support analyst.
?Triage technical issues and perform defined diagnostic functions.
?Assist with client education in the Learning Center as needed.
?Complete other duties as assigned by respective Team Lead and/or Director of Client Support Services.
SKILLS AND EXPERIENCE:
One to three years fully supporting a web application in a networked environment
Experience working with Microsoft Windows server operating systems
HTML, CSS, ASP.net, and Java Script experience
Experience with Microsoft Internet Information Services (IIS)
Experience with relational databases in a networked environment
Basic working knowledge of Active Directory and/or Active Directory Lightweight Directory Services (AD LDS)
Strong problem-solving skills
Knowledge of general University business model
Experience with a portal application in an academic environment
Strong customer service skills
Excellent written and verbal communication skills
Experience with multiple operating systems and browsers
SQL Server scripting experience
BS, BA Degree in computer science or a related field; or equivalent experience in a technical / application support position.
EXPERIENCE: 1-3 years.
||Loveland, OH |