Technical Support Analyst Industrial Defender
THIS JOB HAS EXPIRED Fandotech, a division of Industrial Defender, is the fastest growing IT Solutions provider in Southern New England for Managed Desktop and Datacenter services for small to mid-sized businesses. We are looking to expand our amazing team and are looking for a self-motivated, energetic Technical Support Analyst to join us in our Manchester, CT office.
In this role, you will:
Provide quality technical and customer service.
Implement and support virtual infrastructures, directory services, collaboration services, data storage infrastructures and data recovery environments.
Take on overall ownership of assigned requests and projects.
Effectively document all resolution steps in our electronic tracking system.
Be accountable for team performance, team productivity and team customer service related performance measurements.
Analyze needs and recommend effective solutions to meet user and business objectives.
Participate in our on-call plan and be able to respond on-site within 1 hour if needed.
Required to lift, stack, move and palletize heavy equipment, which varies in size and weight up to 60lbs.
Other duties as assigned.
Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
Understanding and experience with core technologies: Windows Server, Exchange, Citrix, VMware etc.
Understanding and experience with industry standard disaster recovery solutions
Understanding and experience with LAN/WAN connectivity, routers, firewalls, and security solutions
Understanding and experience with Remote access solutions, VPN, Terminal Services, and Citrix
Understanding of the Information Technology Infrastructure Library (ITIL) framework
Associate?s Degree in a relevant Technical or equivalent years of experience.
Excellent problem solving and communication skills both verbal and written.
Ability to multitask, attention to detail and excellent follow through.
||Manchester, CT |
THIS JOB HAS EXPIRED