Technical Support Analyst RMG Networks
Provide responsive and excellent support to customers in areas of product features, installation, troubleshooting, use and usability of RMG Enterprise Solutions software and hardware products.
Document detailed issue description and resolution in ticketl logging database.
Provide excellent client management including excellent communications, responsive follow through, and advocacy for client issues within internal departments. Success is measured by customer satisfaction levels.
Collaborate extensively within Tech Support, including supervisor and manager, and actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
Continuously improve your knowledge of the existing and new products in order to optimize the collective team knowledge in order to provide the best possible customer service and satisfaction.
Experience and Skills:
Candidates should have:
Degree in a technical field, certifications (MCP, MCSE, A+), or equivalent experience.
Must have audio visual experience (e.g., implementing A/V hardware)
Experience with multimedia and digital video compression techniques as Windows Media Player and Quick time
Knowledge of video codecs
Ideal candidate has experience in call center, PBX, and call statistics
Strong desire to communicate with and help people
Interpersonal skills - a people person that thrives in an open team environment
Excellent ability to identify, research, and resolve problems using diverse resources in an organized and analytical manner. Ability to document these issues effectively so team members can review.
Strong understanding of PC hardware and networking
Strong knowledge of MS Office products , IIS,.Net, MPF
Strong knowledge of Microsoft Operating Systems (Unix/Linux experience is a plus)
Candidate must be self-motivated, dedicated and willing to take an active role in a team environment.
Familiar with networking hardware, concepts, and protocols.
Excellent ability to manage time and prioritize tasks in a fast paced environment.
Exceptional communication and interpersonal skills.
Exceptional troubleshooting skills.
Excellent phone, written, and verbal skills - a good listener
Job Level: Mid Career (2+ years)
Number of Openings: 1
Years of Experience: 2 - 5 Years
Level of Education: Some College
Starting Date : ASAP
||Plano, TX |