Technical Support Analyst LivingSocial
LivingSocial is the local marketplace to buy and share the best things to do in your city. We help local businesses grow by introducing them to high-quality new customers and give merchants the tools to make our members their regulars. Based in Washington, DC, we have more than 70 million members around the world.
At LivingSocial, we move fast, take risks, and pride ourselves on staying flexible, fun, and ferociously committed to executing each day. Do you want to be challenged by your job and be surrounded by passionate, dedicated, and creative people? Are you hungry? If so, we want to invest in you!
? Respond to requests for technical assistance in person, via phone, electronically
? Troubleshoot and resolve technical hardware and software issues
? Setup, inventory and deploying of new computer workstations
? Documentation of Help Desk procedures
? Research questions using all available resources
? Advise and educate user on appropriate action
? Adhere to Help Desk procedures
? Log all Help Desk interactions
? Know when to redirect problems to appropriate resource
? Identify and escalate cases after extensive research
? Document resolutions
? Stay current with system information, changes and updates
? Previous experience working on an IT Help Desk
? Proficient with Windows 7, Mac OSX, iOS, smart phones
? Previous experience with Active Directory, A/V software, networking including file share and network printers, VPN
? PC and/or Mac certifications (Preferred)
? Previous experience repairing computer hardware
? Previous experience with PC and/or Mac imaging
? Ability to communicate clearly and precisely through email and over the phone with an emphasis on customer service
? Ability to work well and collaborate with others in a fast paced environment
? Competitive Base Salary
? Opportunity to work with committed, talented people with a great sense of humor
LivingSocial appreciates your interest in our company as a place of employment. It is the policy of LivingSocial to provide equal opportunity for employment to all qualified employees and applicants, regardless of race, religion, religious affiliation, ancestry, citizenship status, marital status, familial status, sexual orientation, color, creed, national origin, sex, age, disability, or veteran status. This policy applies to all areas of employment including recruitment, placement, training, transfer, promotion, termination, pay, and other forms of compensation and benefits. The company will comply with its legal obligation to provide reasonable accommodations to qualified individuals with disabilities.
||Washington, DC |
LivingSocial is redefining localized online advertising and social commerce, while building a great company and having a blast along the way. The explosive growth and potential of LivingSocial has been recognized by both new and traditional media - from the Wall Street Journal to Facebook's CEO. To help fuel our growth, LivingSocial has secured over 49 million in funding this year from some of the most prominent venture capital companies in the nation.
20 - 50M RaisedInvestors: Grotech Ventures
, IVP-Institutional Venture Partners
, U.S. Venture Partners All Jobs: at LivingSocial
|Headquarters:||1445 New York Ave. NW|
Washington, DC 20005
|Industry:||Consumer Products and Services|
|Company Profile:||LivingSocial is the local marketplace to buy and share the best things to do in your city.
With unique and diverse offerings each day, we inspire members to discover everything from weekend excursions to one-of-a kind events and experiences to exclusive gourmet dinners to family aquarium outings and more.
We help local businesses grow by introducing them to high-quality new customers and give merchants the tools to make our members their regulars.
Based in Washington, DC, we have more than 70 million members around the world.|
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