Technical Support Coordinator Booker
THIS JOB HAS EXPIRED Here at Booker, we are transforming the way local services are managed by businesses and purchased by consumers. Our goal is to create the best service management tools for our clients. We do this by producing an innovative product using cutting edge technology and investing in our passionate people across sales, engineering, customer experience, and marketing.
Our Sales team is a dynamic group that plays a vital role in educating business owners on our product and bringing them on board to manage and grow their businesses while our Customer Experience team trains our clients and provides continued customized support. Supporting the entire infrastructure of our product is the Technology team responsible for developing and building functionality that keeps us ahead of the tech scene curve.
Do you have a love for testing? Have you ever, just for fun, automated a process? Do you do any minor scripting, i.e., Python, PHP? How do you feel about being on multiple project teams and being ?cross useful??
If something is broken do you have a burning need to fix it?
If you say you LOVE documentation and you answered YES to many of these questions.....we want to talk to you immediately!
If you are the type who finds solutions to problems and doesn?t stop until you do then this is the perfect entry level position. Taking on this Technical Support position with Booker is best way to get your hands into everything we do...check it out.....
We're looking for an individual with 1-3 years max internet/web e-commerce expertise to join the team and provide high levels of technical support, both to our external and internal clients. This is not a help desk or network position.....this is a position for someone who loves puzzles and problem solving, digging into complex issues and finding answers. The Technical Support Coordinator will interface with Booker's Product Development and Customer Experience teams to provide solutions. The successful candidate will be a self-motivated individual who thrives in a collaborative, fast-paced, high performing environment.
REQUIRED SKILLS AND EXPERIENCE
Internet/web development savvy
Experience in QA is a plus
Must be able to discuss any documentation experience you have had
Scripting experience, grease monkey, PERL, HTML
Excellent communication skills (verbal and written)
Must have a stellar attitude, and ability to work with diverse personalities
Self-starter with solid problem solving skills and a demonstrated ability to take initiative and accomplish tasks;
Ability to learn new technologies while supporting existing products.
Must be flexible to work rotational shifts - there will be some weeks where you may work Tues-Sat (days). This will be rotated monthly or on a bi-weekly basis. Holiday weekends are excluded so no one will have to work on a holiday weekend Saturday.
||New York, NY |
THIS JOB HAS EXPIRED