Technical Support / Customer Happiness Specialist LeadPages
You've probably never worked with a company like us before.
No showing up to an office every day (telecommute 3 days / week!)
We?re looking for a Customer Happiness Specialist who has turbo-charged technical skills, thinks deeply about the best solutions, and wants to work with a fantastic team of people.
You?ll need to be a dynamic person that has a unique combination of technical skills, aptitude for learning new ones, and team-oriented mindset. We have an amazing support group already in place and are looking to add one more person to our team.
We need someone who is extraordinary in his or her ability to take the ball and run with it. If you need a lot of direction and supervision this isn?t the position for you. On the other hand, if you love to go above and beyond the call of duty, are able to think outside the box, and want to work with truly creative and dynamic people, this might be a great fit.
TO LOVE THIS ROLE, HERE?S THE TYPE OF PERSON YOU ARE:
Support is in your DNA and you get a rush out of helping people.
You?re looking for a place to let your inner Geek shine.
Technology doesn?t scare you. We are a software company, so if you don?t love technology, this wouldn?t be a good fit!
The conversation would go like this:
Can you teach yourself how to use multiple email marketing apps (like AWeber and Mailchimp)?
Of course?you?re making me laugh!
Are you able to duplicate and test a customer?s setup so that you can answer their questions?
Bring it on!
You take great joy in answering questions and solving the problems of our fantastic customers.
You know how to really listen and have empathy for the customer?s situation.
You?re great at answering emails and support tickets, and you?re not too bashful to get on the phone on those rare occasions when that?s necessary.
You THRIVE on going the extra mile?even when it?s not asked for.
You take pride in providing world-class support.
You?re not afraid to help build our knowledgebase of answers to frequently asked questions.
You possess technical adaptability in a constantly changing and expanding work environment.
Finally, you know how job applicants always say they have ?great attention to detail?? That?s not just a phrase with us: it?s a must-have for success. You?ll need to pick up on nuances in support tickets and tiny details in emails. If you?re not truly detail-oriented, this won?t be a great match!
SOUND LIKE YOU?
If this sounds like you, please apply here (hyperlink will take you directly to our career page application) NOTE: Bypassing this link and clicking "Submit Application" will introduce the risk of your resume not being reviewed...and we -really- want to review you as a candidate, so please help us help you by using the link to our application form. Thanks!
||Minneapolis, MN |