Technical Support / Customer Happiness Specialist LeadPages
THIS JOB HAS EXPIRED You've probably never worked with a company like us before.
No showing up to an office every day (telecommute 3 days / week!)
We?re looking for a Customer Happiness Specialist who has turbo-charged technical skills, thinks deeply about the best solutions, and wants to work with a fantastic team of people.
You?ll need to be a dynamic person that has a unique combination of technical skills, aptitude for learning new ones, and team-oriented mindset. We have an amazing support group already in place and are looking to add one more person to our team.
We need someone who is extraordinary in his or her ability to take the ball and run with it. If you need a lot of direction and supervision this isn?t the position for you. On the other hand, if you love to go above and beyond the call of duty, are able to think outside the box, and want to work with truly creative and dynamic people, this might be a great fit.
TO LOVE THIS ROLE, HERE?S THE TYPE OF PERSON YOU ARE:
Support is in your DNA and you get a rush out of helping people.
You?re looking for a place to let your inner Geek shine.
Technology doesn?t scare you. We are a software company, so if you don?t love technology, this wouldn?t be a good fit!
The conversation would go like this:
Can you teach yourself how to use multiple email marketing apps (like AWeber and Mailchimp)?
Of course?you?re making me laugh!
Are you able to duplicate and test a customer?s setup so that you can answer their questions?
Bring it on!
You take great joy in answering questions and solving the problems of our fantastic customers.
You know how to really listen and have empathy for the customer?s situation.
You?re great at answering emails and support tickets, and you?re not too bashful to get on the phone on those rare occasions when that?s necessary.
You THRIVE on going the extra mile?even when it?s not asked for.
You take pride in providing world-class support.
You?re not afraid to help build our knowledgebase of answers to frequently asked questions.
You possess technical adaptability in a constantly changing and expanding work environment.
Finally, you know how job applicants always say they have ?great attention to detail?? That?s not just a phrase with us: it?s a must-have for success. You?ll need to pick up on nuances in support tickets and tiny details in emails. If you?re not truly detail-oriented, this won?t be a great match!
SOUND LIKE YOU?
If this sounds like you, please apply here (hyperlink will take you directly to our career page application) NOTE: Bypassing this link and clicking "Submit Application" will introduce the risk of your resume not being reviewed...and we -really- want to review you as a candidate, so please help us help you by using the link to our application form. Thanks!
||Minneapolis, MN |
THIS JOB HAS EXPIRED
We promise you've never worked with anyone like us before. At LeadPages, we live and breathe our core values, we treat each other really well, and we love what we do - every day.
We're always looking for amazing people to work with. If you think you'd be a great fit for any of our open positions, we want to hear from you
20 - 50M RaisedInvestors: Arthur Ventures All Jobs: at LeadPages
|Headquarters:||251 N 1st Ave|
Minneapolis, MN 55416
|Company Profile:||We promise you haven't worked with anyone like us before. We're a Minneapolis / St. Paul, MN based startup that's changing the way businesses do marketing, lead generation, and conversion rate optimization online. With a growing team that works closely together, we move fast and enjoy what we do.
Launched in January of 2013, LeadPages generates tens of millions in annual revenue and has released game changing innovations; we're the first company to apply "big data" approaches and "network effect" thinking to post-click marketing (don't worry if you don't understand what this means: we'll explain it during our interview).
We're on a meteoric rise to the top -- LeadPages was 220 on the 2015 Inc. 5000, was voted the most promising MN startup in 2014, and was named the fastest growing startup in MN.
This growth is fueled by investments from some of the most influential venture capitalists in the nation. We've raised over 38m in funding in just a little over a year, with the most recent being a 27m Series B funding
We never forget that it's the awesome people that make us the company we are, which is why we're obsessed with providing a culture that can't be beat -- Top 150 Place to Work in Minnesota, anyone
Thanks to visionary leadership, our dedicated team, and a truly astonishing road map, LeadPages' growth potential is huge. And you can be part of it.
We consider working for a promising startup to be a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. If you bring your 'A game' to the table, here's what we'll bring:
Competitive salary and benefits
2 - yes TWO - work-from-home days per week
A gorgeous, bright office, conveniently located in Downtown Minneapolis
A fully stocked snack bar and drink fridge to keep you fueled
Relocation reimbursement, as needed. NOTE: You must live in or relocate to Minneapolis / St. Paul, MN for this position - this is our one non-negotiable
Getting in on the ground floor of a game-changing company
The chance to learn from some of the best people in the business through frequent - if not daily - interaction with our fiercely compassionate leadership team
Challenging and meaningful problems to solve - you will invariably make a difference and impact
A vibrant and devoted team (who still finds time for fun)
The room and tools you need to create and succeed
And in case you were wondering: no politics, no B.S., and no jerks|
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