Technical Support Engineer 2 Panasas
Panasas, Inc., the leader in high-performance parallel storage for business-critical applications, enables customers to rapidly solve complex computing problems, speed innovation and accelerate new product introduction. Addressing the Big Data market, all Panasas storage products leverage the patented PanFS? storage operating system to deliver superior performance, data protection, scalability and manageability. The company?s global reach extends to 50 countries with a diverse line-up of fortune 500 companies in key verticals including life sciences, finance, oil and gas, government, research, manufacturing and aeronautics.
Panasas has a culture where bright, dedicated people can flourish with the opportunity to shape an industry.
To learn more, please visit us at www.Panasas.com
The Technical Support Engineer 2 will be responsible for providing high level remote technical support for a distributed NAS storage product.
Support requirements will include problem assessment, interactive hardware and software troubleshooting, system configuration, and leading customers through trouble shooting to problem resolution.
The support engineer will be trained to identify defective parts and authorize their return to service for repair along with identifying and logging both hardware and software bugs.
Work collaboratively with both customers and other Panasas engineers when necessary to resolve product issues.
The engineer will become a subject matter expert on Panasas service offerings and storage products along with the Panasas distributed architecture and global, parallel file system.
An extreme emphasis is placed on customer satisfaction and providing the most professional support experience to the delight of our customers.
Some rotational on-call and after hours shifts are to be expected.
Experience / Qualifications
Preferred 2+ years direct customer service experience either in pre or post-sales environments resolving complex, technology related problems or experience as a QA engineer.
Experience using CRM systems such as Siebel, PeopleSoft, Clarify, Salesforce or Netsuite.
Knowledge of C/C++, Perl and TCL to understand programs written in these languages.
Knowledge of current and emerging storage architectures.
Storage, networking or Linux industry background.
High performance / Cluster computing experience. Strong desire to take on a leadership role within the local team.
Minimum Requirements Bachelor?s Degree in Electrical Engineering, Computer Science, Information Systems or equivalent industry experience of 4+ years working in enterprise hardware support.
Comfortable troubleshooting customer issues while having insufficient data or lack of completely correct information.
Basic networking and switching architecture knowledge.
Intermediate familiarity with UNIX (BSD, Linux, System V, Solaris).
Excellent verbal and written communication skills.
Superior organizational skills. Be a highly self-motivated individual with a demonstrated history of personal growth in technology concepts.
Demonstrated ability to independently research problems via lab experimentation and the World Wide Web.
||Sunnyvale, CA |
Provides next generation network attended storage solutions.Investors: Centennial Ventures
, Focus Ventures
, Intel Capital
, Mohr Davidow Ventures
, Novak Biddle Venture Partners All Jobs: at Panasas
|Headquarters:||6520 Kaiser Drive|
Fremont, CA 94555
|Industry:||Computers and Peripherals|
|Company Profile:||Panasas ActiveStor Parallel Storage is the premier storage system for scalable Linux clusters. Panasas delivers exceptional scaling in capacity and performance while extending appliance-like ease of management to a virtually boundless storage system for High Performance Computing (HPC) organizations around the world. All Panasas storage clusters contain the object-based, PanFS parallel file system. Using Panasas storage solutions, organizations can achieve maximum application performance while reducing total cost of ownership (TCO) by driving cost and complexity out of their storage infrastructures. Panasas solutions break the storage I/O bottleneck and are deployed in a broad range of government, academic and Fortune 500 organizations.|
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