Technical Support Engineer Boomi
At Dell Boomi, Platform Support is vital to the success of our customers and partners. We are looking for an individual who is passionate about solving complex business integration problems across diverse endpoints. This individual is a lifelong learner who enjoys solving technical problems through creative methods for end customers. Everyday our support engineers are challenged to use their deep technical understanding of our products? leading edge capabilities with our users? unique need to achieve their business integration goals. The qualified candidate would join our team in the Berwyn, PA office and would work our afternoon shift ( 12pm to 8pm ET).
Location: Philadelphia, PA (Berwyn, PA - Headquarters)
Provide ?development level? support to Dell Boomi customers & partners
Provide technical direction and assistance to customers regarding their use of Dell Boomi products to satisfy their Integration needs
Discover ?knowledge? that would be shared with the user community
Display initiative, motivation and deliver high quality work while at the same time, meeting all deadlines for both internal and external customers
Proven ability to design and optimize business processes and to integrate business processes across disparate systems
Excellent analytical and procedural thinking skills
Experience with enterprise integration tools, middleware technology, and systems integration design
Strong oral and written communication
Ability to train others
Quick to embrace new technologies and able to self-teach
Strong understanding of XML, SOAP and REST based web services APIs, and HTTP communication
Database skills including SQL, data modeling, and databases (e.g. MS SQL Server, MySQL, Oracle)
General knowledge of common business systems (CRM, SFA, ERP) and processes (lead to cash, requisitions, order management, etc.)
General knowledge of the Java platform
Experience with Software-as-a-Service paradigm and enabling technologies
Effectively manage multiple engagements at one time
Works well in a fast paced environment
Expertly manage multiple support cases at one time
Familiarity with Boomi AtomSphere or other visual-based integration development/mapping tools
Technical and/or functional experience with using or integrating with common business applications such as: Salesforce (including Apex and VisualForce), NetSuite (including SuiteScripting), Taleo, Workday, QuickBooks, RightNow, Microsoft Dynamics products, Oracle, SAP, etc.
JAVA programming experience
Demonstrated deployments of enterprise software systems using industry standard environments including XML, HTTP/HTTPS, Java, C++, and ASP.
Bachelor?s Degree in Information Technology, Computer Science or equivalent
At least 5+ years of application integration development and/or design experience
Want to work in an environment where each day is focused on delivering solutions that make a real difference in people?s lives? Where teams are constantly curious, and different perspectives and experiences are valued?
At Dell, we believe technology is essential for human success and that it should be accessible to everyone. We are constantly evolving to better serve our customers, seize new opportunities and drive growth. Together we can change the world. Come join us.
||801 Cassatt Road |
Berwyn, PA 19312