Technical Support Engineer Fidelis Security Systems
The Fidelis XPS Technical Support Engineer will act as technical expert and customer advocate, serving the needs of the worldwide Fidelis Security Systems customer base.
Respond to customer questions, problem reports and enhancement requests via email, phone and web.
Perform problem diagnosis and isolation prior to engineering escalation or hardware RMA.
Maintain clear service records in an online ticketing system.
Author technical solutions to improve speed of service delivery.
Advocate for customers and partners in product planning.
Coordinate superior service delivery with the field engineering team.
Occasionally perform on-site service call in the DC Metro area.
Technical depth and hands-on capability in
Linux / CentOS operations.
IP network administration and network device installations.
Windows clients and browser configuration.
Database operations and basic queries.
Integrated web server systems operations.
Scripting or coding experience.
general troubleshooting skills.
Previous experience in vendor technical support operations.
Strong ability to communicate technical issues to a diverse audience.
Ability to work in a dynamic environment, across traditional functional and hierarchical lines.
Must be able to manage personal workload effectively without close supervision.
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||4416 East West Highway |
Bethesda, MD 20814