Technical Support Engineer MedVentive
The Technical Support Engineer provides production support for MedVentive?s applications and data loading technology. Duties include performing level 2 support, troubleshooting, identifying the root cause and resolving problems or managing the escalation of problems to level 3 development teams, working assigned tickets and communicating with internal and external clients to ensure problems are fully resolved. This role will act as a liaison to the Application Development team.
The ideal candidate will enjoy working with clients and internal staff in a fast-paced environment and be an excellent team player who enjoys working on a team resolving technical problems quickly. This position requires strong analytical and troubleshooting capabilities as it relates to data and web-based application technology as well as the ability to speak in a non-technical manner to explain problems and resolutions to business minded customers. This individual must have strong SQL skills with some C# development experience.
Troubleshoots and resolves escalated problems
Identifies and eliminates the root cause of the problem or creates a suitable workaround to temporarily resolve a problem
Effectively communicates with internal and external customers about reported problems
Manages the ticket queue and resolves problems quickly
Recognizes high priority problems and acts quickly to bring them to resolution
Acts as a liaison to the Application Development team
Serves as the Subject Matter Expert (SME) for supported applications and related technologies
Skills and Qualifications
Bachelors? degree, preferably with a computer science-related major
Minimum of 2 years Technical Support Engineering experience with web-based applications
Technical experience with strong SQL skills and web development with C#, .NET, ASP.NET
Ability to diagnose, research and resolve technical issues independently and as a cooperative member of a team
Ability to work on multiple tasks simultaneously and meet deadlines while providing quality results
Ability to clearly articulate problems and resolutions and track them using MedVentive?s CRM tracking tool
Experience working in the healthcare industry is a plus.
Experience with Cognos cube development, Perl, Rhapsody, and SSIS package development is a plus.
Experience with an integration/interface engine or ETL tools is a plus.
Experience with EDI and medical claim files (format 837, NSF or Print Image) is a plus.
Excellent verbal and written communication skills
Proven analytic ability and problem-solving skills
Positive, proactive customer service attitude
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