Technical Support Engineer - Carrier Ruckus Wireless
THIS JOB HAS EXPIRED (P01263)
Working in a fast-paced environment, the Technical Support Engineer (TSE) will be responsible for providing level 3 Technical Support for various technologies in Ruckus Wireless products to channel partners, service provider and carriers in the Americas.
Acting as a part of a small team in a growing and exciting startup the TSE is expected to:
Identify customer problems/issues and assist customer in achieving their goals while consistently achieving high Customer satisfaction.
Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills.
Formulate technical action plans for analyzing and resolving end-to-end solutions.
Identify and reproduce customer technical problems in a test/lab environment.
Escalate specific problems to development engineering for product enhancement.
Generate clear and concise documentation in the form of case notes, technical tips and white papers, including development of a knowledge database.
Desired Skills & Experience
The TSE will work with employees, customers, and VARs to ensure the quality and reliability of the Ruckus product.
Qualifications (Key Skills, Education and Experience):
A Bachelor?s degree in Computer Science, Engineering or related technical discipline (Masters preferred).
Minimum of 2 years? experience in designing, deploying, configuring, supporting, troubleshooting, debugging and administering some of the following Wireless LAN products and technologies:
Wireless Access Points (LWAPP a plus)
Wireless Client Associations
Understanding of RF transmissions & antenna behavior
WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc.
Solid working experience with 802.11a/b/g/i standards and knowledge of 802.11n.
Linux system administration and configuration experience.
Ability to use protocol analyzers tools such as OmniPeek and Wireshark
Solid understanding of TCP/IP, IGMP, and Routing (Layer 2 & 3 communication)
The following Certifications would be a plus: CWNA, CWSP, CWNE
Willingness to work in a fast paced and challenging work environment.
The ability to multi-task, work under pressure and with short due dates.
Strong interpersonal skills; proprietorship for the job, excellent oral and written communication skills.
Exceptional trouble shooting and problem solving skills.
Ability to team and interact with others and the ability to influence others with in the Company.
Routinely demonstrates sound levels of judgment and professionalism.
||880 West Maude Avenue |
Sunnyvale, CA 94085
THIS JOB HAS EXPIRED