Technical Support Engineer - DDI Netcordia
THIS JOB HAS EXPIRED
Technical Support Engineer - DDI
Technical Support | Santa Clara, CA, United States
Santa Clara, Ca, Annapolis, Md, Antwerp, Belgium
The Technical Support Engineer is responsible for providing support to customers. This involves responding to customer inquiries via phone, email and web, diagnosing/analyzing problems, and
providing workarounds to customers. Our environment includes networking and web technologies such as DNS, DHCP and RADIUS.
Install and configure Infoblox products as well as third-party software for support lab testing purposes
Provide remote and on-site technical support for Infoblox customers and partners
Provide ongoing support to Infoblox customers and partners
Recommend new and existing solutions, which involves enhancing application/systems functionality, features and defect repair
Work closely with third-party software vendors and their professional services groups to solve complex integration problems
Be intuitive and inventive by providing solutions and workarounds for customers
Skills & Requirements:
2+ years experience in a hands-on technical role.
Experience with both Unix/Linux and Microsoft Windows operating systems
Solid knowledge in TCP/IP and networking protocols
Working knowledge of firewall, switches, and routers
Knowledge of authentication protocols such as AD, RADIUS and LDAP
Knowledge of DNS and DHCP protocols and configuration (hostmaster experience)
Recent experience in providing remote or on-site technical support
Strong customer service skills
Outstanding analytical and organizational ability
Excellent verbal and written communication skills
Self starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment.
Aptitude to quickly grasp current software functionality and third party products in order to extend that functionality to meet new and evolving requirements
BS in CS, CE, or other technical field.
PERL programming skill is a definite plus.
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||Santa Clara, CA |
THIS JOB HAS EXPIRED
Netcordia delivers a network management system that is easy to use, produces useful information everyday, and provides a system-level view of the network.Investors: Novak Biddle Venture Partners
, Trinity Ventures All Jobs: at Netcordia
|Headquarters:||2431 Solomons Island Road|
Annapolis, MD 21401
|Company Profile:||Netcordia is a leading provider of network automation software to the worlds most complex and mission-critical networks. Its award-winning NetMRI Network Change and Configuration Management (NCCM) solution continuously audits multi-vendor infrastructures, identifies anomalies early, speeds resolution, and automates network changes. Netcordia helps more than 250 leading organizations in healthcare, manufacturing, financial services, academic, service and government stretch IT budgets, improve overall performance, meet corporate policy and comply with stringent regulations. |
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