Technical Support Engineer RingCentral
Since 2003, RingCentral has been breaking down the communication barriers created by complex on-premise hardware. RingCentral delivers cloud business communications solutions that frees people to work the way they want in today?s mobile, distributed and always-on work world. Delivered on a state-of-the-art cloud infrastructure, RingCentral?s cloud communications solutions help more than 300,000 customers thrive in a new world of work.
As a Technical Support Engineer you will provide high value implementation and support to our largest enterprise customers. You will need to love solving tricky problems, moving fast and working proactively with customers. You will deliver value to customers by helping them get the most out of their RingCentral service. This will include helping them setup and optimize their hosted PBX solution to meet their business needs. It will also involve helping them troubleshoot their network, router, firewall and ISP connections to optimize their VOIP quality of service. Your technical work will enable seamless integration of RingCentral into their business.
Apply expert knowledge of RingCentral services, VOIP technology and networking hardware and software Provide premium implementation and technical support to RingCentral?s largest customers Plan, design, install, maintain, troubleshoot and repair RingCentral?s solutions Understand network architecture required to support RingCentral?s VoIP services Recommend network hardware, software and design elements Answer difficult technical questions, solve technical problems and suggest appropriate workarounds Utilize network performance monitoring tools to isolate and root cause issues Provide quick and accurate handling of support interactions ? phone, chat, screensharing, email
Qualifications & Skills
3+ yrs experience in customer focused role - post-sales technical support
Experience with VOIP technology and terminology including SIP, RTP, QoS, COS, codecs
Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS,etc. Any networking, IT or telecommunications certification is a plus - Cisco CCNA or equivalent is desirable
Experience configuring, updating and supporting VOIP solutions in a multi-location environment
Ability to work efficiently in a highly demanding, team-oriented and fast paced environment
Self-motivated with the ability to dive right in, be effective and make a difference Degree in Computer Science preferred Networking, IT or telecommunications certification is a plus
The RingCentral environment is fast paced, high octane, success driven, team oriented, and is committed to growing the business in a virtually untapped market. We?re looking for awesome individuals like you to join us!
||Denver, CO |