Technical Support Engineer Axeda Corporation
THIS JOB HAS EXPIRED Axeda is looking for a talented, independent, highly motivated Technical Support Engineer to provide support for our customers using Axeda?s Software as a Service (SaaS) solution. This is an incredible opportunity for you to join a growing company and make a direct impact on Axeda?s success.
Provide world-class technical support to Axeda Customers.
Ensure that Service Level Agreements (SLA) are fulfilled and ensure proper, consistent communication of issue status in accordance with SLA.
Drive the resolution of customer issues by working to define and diagnose issues by applying technical expertise, product knowledge, communication and problem solving skills.
Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues within accepted service levels.
Appropriately update both customer and Axeda team with current status of all issues on a timely basis.
Manage resolution of critical technical issues for customers and update support system with issue details, recommendations and resolution.
Participate in the support process and direction of Axeda?s services worldwide.
Participate in customer calls and manage customer interactions.
Proven customer facing skills
Proven diagnostic and troubleshooting abilities including specific examples of successful diagnosing and troubleshooting complex software applications.
Experience with Networking (TCP/IP level, Proxy Servers, Firewalls)
Experience with distributed, internet based software systems
Excellent communication skills, verbal and written.
Dedication to customer satisfaction
Passionate about technology and innovation.
Strong desire to solve problems.
Versatile troubleshooter (technical problem isolation and resolution)
Ability to quickly learn new technologies
Able to work on call after normal office hours on a rotation basis
Be a team player
Essential Education and Experience:
3-4 years minimum experience post-degree
BS/CS required or relevant experience
Skill in technical problem isolation and troubleshooting of complex issues is required.
Experience troubelshooting Internet Technologies such as JBoss, Tomcat, Apache Web Servers, and Linux.
Experience troubleshooting issues related to web services/SOAP.
||Foxboro, MA |
THIS JOB HAS EXPIRED