Technical Support Engineer Axeda Corporation
THIS JOB HAS EXPIRED Do you enjoy solving problems? Are you getting tired of solving the same old problems? Do you want to be
challenged to expand your skill set, knowledge and add value? Axeda is the place to be.
Axeda Corporation is at the center of the machine to machine emerging market also known as the internet of things. With over 1.3 million connected devices and more incoming data than twitter, Axeda is the market leader enabling M2M and Internet of Things application development and execution across many different industries for unlimited reasons. Axeda and its many Fortune 1000 customers are the businesses you will work with to support their unique business use cases for connecting their devices, collecting device data and applying business logic to act on data received. Get to know the potential of the Axeda solution by visiting our developer network (developer.axeda.com), register for a free account and complete the Getting Started tutorial.
We are looking for eager, fast learning, technically proficient and highly professional individuals with some programming skills as well as experience supporting a multi-tiered application. The successful candidate is adept at pinpointing the failing component and is motivated to learn low level technical details to solve the problem both immediately via workarounds and permanently by identifying defects to be fixed. A sense of urgency, responsiveness and strong desire to please customers are all necessary attributes of a successful candidate for this role. You would be working alongside a highly talented and collaborative team at Axeda and your future career growth and development will be limited only by the amount of time and effort you take to apply yourself.
We?ll teach you things no one else has a clue about. Apply now!
What you?ll be doing
Provide excellent support and customer assistance while troubleshooting and technical issues via phone, web based tools and email
Drive the resolution of customer issues by working to define and diagnose issues by applying technical expertise, product knowledge, communication and problem solving skills
Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues within accepted service levels
Appropriately update both customer and Axeda team with current status of all issues on a timely basis
Advise customers regarding the product's proper use and address specific user issues
Develop customer-facing documentation and knowledge base articles for both customer base and internal support use
Conduct root cause analysis that will lead to effective problem solving
Work closely with other groups including R&D to implement enhancements that improve product reliability and serviceability
Essential Skills and Requirements
Programming and scripting skills in more than one language and aptitude to learn other languages
Superior communication skills with a strong ability to articulate technical concepts to a wide variety of audiences including technologists, executives and customers
Sound judgment when prioritizing tasks in support case queue
Salesforce.com experience with cases and solutions a plus
A sense of urgency to serve our customers
Pride and a sense of reward in solving problems and making customers successful
Professionalism, cool under pressure and strong work ethic
Courteous and respectful phone, email and in-person manner always
Availability to be on call 24x7 for one week for approximately 2 to 3 weeks per quarter. As the team grows, the number of times one must be on call will be reduced.
Essential Education and Experience
BS/CS degree or similar degree or equivalent experience
Recent hands-on experience with one or more of the following latest technologies: Red Hat RHEL 6.4, JBoss 6.0.1 EAP, Java JDK 1.7, Apache ActiveMQ 5.3.2 and 5.8, Active Directory 2008 and 2012, 389 Directory Server
Minimum 5 years of experience troubleshooting issues related to network connectivity, web services, SOAP, REST, HTML
Minimum 5 years of database experience, Oracle preferred
This is no ordinary technical support job. Visit developer.axeda.com to register and learn more about Axeda?s M2M developer platform.
If you like what you see there, let?s talk!
||Foxboro, MA |
THIS JOB HAS EXPIRED