Bellevue Categories:
Technical Support Engineer II (Intern) Talyst
THIS JOB HAS EXPIRED
Overview:Responsible for resolving customer concerns through positive interactions via email or phone. Understand and address incidents and determine call escalations for further technical support.
Responsibilities:
? Field telephone calls from accounts and gather information from the customer with the goal of first level resolution.
? Dispatch service team members in instances where second level support is required.
? Providing Tier 1 and II support with the ability to acquire knowledge needed move into Tier II supports
? Escalate customer complaints and/or customer concerned with their issues to immediate supervisor
? Keep records of customer interactions and transactions; recording details of inquiries complaints, and comments, as well as actions taken.
? Refer unresolved customer grievances to designated departments for further investigation.
? Check to ensure that appropriate changes were made to resolve customers' problems.
? Perform other duties as assigned or directed.
? Understand and abide by company corporate values at all times.
? Protect the confidentiality of sensitive and/or proprietary company information.
? Support and promote the Company values through positive interactions with both internal and external stakeholders on a regular basis.
? Attend to other initiatives and goals as assigned.
Qualifications:
BS or BA preferred, or equivalent experience
? Intern position, ideal for a currently enrolled college student or recent college graduate.
? Able to work through Labor Day weekend
? 1+ years customer service and call center experience
? Ability to assess customer needs, meet quality standards for services, and evaluation of customer satisfaction
? Ability to serve as an active team member within a dynamic, fast paced Call Center environment.
? Knowledge of electronic equipment, and computer hardware and software, including applications and programming
? Detailed-oriented with good organization skills
? Excellent verbal and written communication skills
? Strong interpersonal skills to support positive interaction with customers and field staff
? Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
? Technical aptitude and networking experience preferred
? Proficient with MS Word, Excel, Outlook, and other common office tools
? Experience working in a goal oriented, delivery focused, and dynamic environment.
| Location: | 13555 SE 36th Street Suite 150 Bellevue, WA 98006 United States |
|---|
THIS JOB HAS EXPIRED
Talyst
Investors: OVP Venture PartnersAll Jobs: at Talyst
| Web Site: | www.talyst.com |
|---|---|
| Headquarters: | 13555 SE 36th Street Suite 150 Bellevue, WA 98006 United States |
| Industry: | Software |
